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Latest Updates
Jul
1
Delay in updating Executives & Directors
Posted by Divya T. on 01 July 2017 01:51 PM
With the start of the new Rotary year, every Rotary website in ClubRunner is being simultaneously rolled over to the 2017-18 year. Due to the high volume of updates required across the system today, please note, it may take up to several hours for your updated Executives list to display on your website and/or bulletin.

There is no action required in order to refresh the information as it is already in queue. Thank you for your patience.
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Jun
30
Canada Day - Hours of Operation
Posted by Divya T. on 30 June 2017 06:23 PM

Happy Canada Day!

canadaday

Please note that we are going to be closed this Monday, July 3 and will re-open on Tuesday, July 4 at 9:00 am. We wish you a safe and happy long weekend!


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Jun
30
June 30, 2017 - Support Availability
Posted by Divya T. on 30 June 2017 02:21 PM
Please note that we are currently experiencing a higher than average volume of calls. If you are unable to reach us by phone, please email us instead at support@clubrunner.ca, as these are answered in priority.

Note that re-sending your request will affect your status in our queue. We thank you for your patience and assure you that your requests for support will be replied to in a timely manner.
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Jun
22
[RESOLVED] Service Outage – Website & Bulletin functionality
Posted by Zach W. (Support) on 22 June 2017 12:43 PM

[June 27, 2017, 12:00 pm] - This issue is now resolved. The changes made on the morning of June 26th have fully corrected the issue, and we have been monitoring for the last 24 hours to ensure no new issues occurred. If for any reason you continue to have issues with ClubRunner, please contact the support team support@clubrunner.ca.

[June 26, 2017, 5:00 pm] - 
Additional updates have been made to help resolve this issue as of this morning. We are no longer seeing errors being reported on this issue, and are continuing to monitor the situation. Should you continue to encounter technical difficulties or error messages, please report it to our support team (along with the error ID displayed) by emailing us at support@clubrunner.ca.  

[June 23, 2017, 5:30 pm] -
Additional updates have been made to help resolve this issue. We're working with the Microsoft Azure team to continue to investigate and fully resolve the issue. Should you continue to encounter technical difficulties or error messages, please report it to our support team (along with the error ID displayed) by emailing us at support@clubrunner.ca.  

[June 22, 2017, 5:30 pm] - 
Updates were made to resolve this issue, and we're continuing to monitor. Should you continue to encounter technical difficulties or error messages, please report it to our support team (along with the error ID displayed) by emailing us at support@clubrunner.ca

[June 22, 2017 12:20 pm]

Please note that there is a technical issue impacting the ability to access parts of the Website Designer and Bulletin. We are investigating this and will post an update as soon as we have more information.

We apologize for the inconvenience and thank you for your patience while we work towards a resolution.


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Jun
22
Staff Meeting (June 22, 2017)
Posted by Divya T. on 22 June 2017 09:22 AM

Please note that due to our all-staff meeting today, June 22, 2017, phone support will be unavailable between 11:00am and 12:00pm EDT. We ask that you please leave our team a message during that time or try your call again later.


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