RSS Feed
Latest Updates
Service Updates (June 9, 2016)
Posted by Divya T. on 15 June 2016 03:05 PM

New Features and Improvements

New Bulletin Wizard: Introducing the all-new Bulletin Wizard! Currently in beta, this new designer will let you create professional and modern newsletters that make an impact. With this new module, you are able to:

  • see your newsletter come to life with the live email editor
  • select from one of the many pre-designed, customizable templates to create your newsletter
  • create your own design by customizing a blank template

To access this new designer, simply click on the "New Bulletin (Beta)" tab on top of your Admin page. You still have access to the current designer and can use both modules. For more information, click here.

Bulletin Designer: On the Send History page, you can now hide all your test email records by clicking on the 'Hide Test Emails' toggle.

MyEventRunner: We've added a new template to the Prepare Name Tags page, called 'Badge Type 05390'. It uses Avery 05390 name badge inserts that are approximately 3.5 x 2.2 inches. The tag layout is 4 rows x 2 columns.

Website Search: You can now turn the search bar that appears on your website (near the member login link) off. To do so, navigate to the Website Settings page and click on the "Search Settings" link.

District RI Synchronization: A new link has been added on the RI Member Synchronization page on the District website called "RI Synchronization Settings". This allows the district to turn the RI Integration setting on for clubs that have identified ClubRunner as the Partner Organization on RI's end. The district can only turn this feature on for clubs that do not have their own ClubRunner subscription. For clubs with their own ClubRunner subscription, this setting is controlled from their club account.

Fixes and Other Changes

MyEventRunner: There were instances where the primary contact was not receiving confirmation emails, such as if the event was marked as free, or if there was a failed credit card transaction; this has been addressed. The primary contact will receive all emails related to registration confirmation.

Download File: Previously, when editing a download file, the system did not display which document the file was linked to. This screen has been updated to show the current linked document, and you can still replace the file or change the document name from here.

Photo Album: When editing a picture in a photo album, the edit page did not display a thumbnail of the image. This screen has been updated to show the picture thumbnail. You can still replace the picture and edit its title and description from here.

Bulletin Designer: Some widgets added to the bulletin are time/date based and are updated on a regularly to display the most current information (ex: Birthday and Anniversary widget). On occasion, bulletins were scheduled to be emailed during the same time the system was updating this data. As a result, such widgets sometimes did not display the most up to date information. To combat this, if a bulletin is scheduled to be sent at the same time as when a widget update is occurring, a warning message will appear notifying the sender. For more information on peak rendering periods, click here.

Website Search: If a website had a custom domain name in use, the search would produce incorrect results; this has been fixed.

Read more »

Service Updates (May 26, 2016)
Posted by Divya T. on 15 June 2016 12:47 PM

New Features and Improvements

Terminate Member: When terminating a member, if the reason selected is 'duplicate record on ClubRunner', the system hides the termination date and does not send an email to RI so as to prevent corrupting the real member record.

Email Communication (Opt Out): When your contacts unsubscribe from an email, they will have opted out of all communication from the club, including newsletters. Members still have the option to control their communication preferences from within their profile.

Website Search: You can now link to the new built-in website search page from anywhere on your site. We've included it as an option to link to via the navigation menu, links widget as well as any story or custom page. The search page has been added under the Built-in Pages option. When logged in, members can search for items on private pages making it easier to find and be aware of important details. If not logged in, the search will display results from all stories, custom and site pages, photo albums, and even events.

Add New Member: As per regulations set by Rotary International, updates were made to the logic behind new member additions, such that the 'Date Joined Club' must be within the last 30 days from the day the member was added to the system.

Bulletin Designer: As per your feedback, we have now added a bulletin preview pop-up preview window that appears when you click on 'send' to email your bulletin. The preview displays your live bulletin and requires you to confirm that you'd like to send your bulletin. This was done as a means to ensure you are satisfied with its layout, content and overall look.

Fixes and Other Changes

MyEventRunner: When uploading images in the Event Header, if the image file name had special characters in it (ex: #, &, +, etc.), it would result in a broken image; this has been fixed to support special characters within the title name.

Attendance 3.0: Makeup descriptions were not displaying in the Individual Member Attendance Report; this has been fixed.

Image Library: All folders within the library are now sorted alphabetically.

Image Library: Improvements were made to have the library load images faster, regardless of the number of images in it.

Sponsors Widget: Improvements were made to the sponsors widget to make it more responsive based on the website theme used and the device the website is being viewed on. The maximum size for images has increased to 500px and images will automatically resize according to where the widget is placed on the website.

Read more »

Introducing the new Bulletin Wizard
Posted by Divya T. on 09 June 2016 12:11 PM

It's here! You asked for a more intuitive, fun and easy way to create your bulletins and that is just what we delivered. Introducing the all-new Bulletin Wizard - simplicity reinvented. 



Over the past year, we've been collecting feedback on what you wanted to see in the Bulletin Designer. Through online webinars, President Elect Training Seminars, conventions and conversations via email and phone, your suggestions filled our wishlist with functionality that would make up an ideal bulletin module.

Welcome to the Bulletin Wizard!

Currently in beta, this new designer will let you create professional, modern and mobile-friendly bulletins that stand out.

  • See your newsletter come to life with the live email editor and never worry about jumping from the editor window to preview mode, again.

  • Select from one of the many pre-designed customizable templates, add your message and you're set, which means you don't ever need to start from scratch.

  • Prefer creating your own design? We've created blank templates with a number of supporting page layouts so you can add your content, tweak the colors and send away.

Whether you're looking to match the Rotary Brand guidelines or your own unique style, engage your readers with newsletters that capture attention and make an impact. Thoroughly tested on all email clients, browsers and devices, we guarantee that all our designs will look great on all platforms.





 How do I access it?

Now installed on your club and district website, you will see a new tab titled "New Bulletin (Beta) appear on top of your Admin page, next to the current Bulletin tab. You still have access to the current designer and can use both modules. Eventually, the current designer will be replaced by the new Bulletin Wizard.


Help Resources

To help you get started, we've created an interactive Bulletin Manual introducing you to the new designer, which you can access by visiting:


Join us for an introductory webinar where we'll go over everything that is new: Tuesday, June 21, 2016 @ 11:00am EDT (Toronto Time). If you cannot make it, not to worry! This webinar will be recorded and made available soon after.


As you create your own bulletin designs, please share them with us. We look forward to your feedback.


Read more »

Long Weekend - Office Closed for Victoria Day May 23rd
Posted by Divya T. on 20 May 2016 06:03 PM

Please note, that our office will be closed on Monday, May 23rd for Victoria Day. Normal office hours will resume on Tuesday, May 24, 2016 at 9:00am EST.

For assistance, please continue to use our help resources to access FAQ's, on-demand tutorials and help guides:

Read more »

Technical difficulties resulting in outage [UPDATED]
Posted by Divya T. on 20 May 2016 05:28 PM

May 20 2016 [5:32pm] - All services have now been restored and websites should be functioning normally. Our engineers are still investigating the cause and we will post an update soon.

May 20 2016 [5:15pm] We're currently having technical difficulties that has affected the ClubRunner service. At this time, customers are unable to access their websites and admin pages. We are currently investigating this and will post an update once the service has been completed restored.

We apologize for the inconvenience caused and appreciate your patience.


Read more »