RSS Feed
Latest Updates
Aug
26
Friday, Aug 26 Hours of Operation
Posted by Divya T. on 26 August 2016 12:43 PM

Please note that we will be closing at 3:00pm today for a team building event. Our office will re-open on Monday, Aug 29th at 9:00am.

For assistance, please continue to use our help resources to access FAQ's, on-demand tutorials and help guides:


Read more »



Aug
4
Service Updates (July 27, 2016)
Posted by Divya T. on 04 August 2016 11:25 AM

Fixes and Other Changes
v3.2016.07.27

Bulletin Wizard: We recently launched an all-new Bulletin Designer, currently available in beta. Updates are constantly being made to this new feature based on the feedback we receive from our customers. The following is a list of a few items that we addressed:

  • When editing stories or adding a new story into your bulletin, the 'save and exit' button on the top of the 'edit story' page will now save the story to your bulletin. Previously, customers would need to click on the 'save' button on the bottom of the page to first save the story, and then on the exit button.
  • When formatting the title of a story, an editor window used to appear as a popup allowing you to edit and style your story title. Due to popular demand, we've replaced the popup window with an inline editor, which means, a mini version of the toolbar will appear directly above the title field.
  • Within the bulletin properties page, Districts were seeing an option regarding displaying commitments. As this is a feature meant for clubs only (Club Version), it has been removed from this page.

Bulletin Designer 3.0: Upon archiving a bulletin, if the banner used in that copy was changed, it affected the archived edition of the newsletter; this has been fixed.

Bulletin Designer 3.0: The banner list page was displaying banner images that looked a little different than the original; this has been addressed.

Website Designer 3.0: When changing the font of a widget within a custom page, the title of the page would also update with that font; this has been fixed so that the page title is not affected.

Email Service: We've updated the logic of the distribution lists within the email service (email message center and the bulletin), such that emails cannot be sent to any address where the profile is under the 'Ex-Honorary' deceased group. The system has always prevented emails from being sent to profiles marked as deceased under all other member types.

Email Service: Updates were made to improve the performance of the email queuing system.

Membership Manager: When terminating a member, there is an option available to not notify RI about the termination. If you choose not to notify RI about the termination via the automatic RI sync feature (by checking off this option), you can terminate a member with any date on or after their join date. As a result, Rotary will need to be manually notified so the member can be terminated on their end as well.

Dues and Billing: For our International customers that were using PayPal Standard for their dues, we found that that the confirmation email once members pay was not being received; this has been fixed.

RI Integration: Members marked as RI Duplicate in the member list were showing up on the RI Compare & Sync page under 'Member Type Mismatched at RI' section; this has been addressed such that the duplicate records will no longer be displayed.

RI Integration: When on the district site, there were a few clubs that found that the Integration option was not displaying their true status (i.e.: integrated vs. opted out); this has been addressed.

MyEventRunner: Updates were made to the UI of the registration page to handle details with a large character count (ex: name fields).

District Access Rights: We slightly altered the name of two access levels on the District Version to clarify what they give access to:

  • District Bulletin has been renamed to District Communication - Email All Members
  • District Communication now reads as District Communication - Email Executives Only

District Version - Committees: When carrying over committees from one year the next, the committees and its incumbents were not being brought over; this has been fixed.


Read more »



Aug
4
Service Updates (July 7, 2016)
Posted by Divya T. on 04 August 2016 11:24 AM

Fixes and Other Changes
v3.2016.07.07

Bulletin Wizard: We recently launched an all-new Bulletin Designer, currently available in beta. Updates are constantly being made to this new feature based on the feedback we receive from our customers. The following is a list of a few items that we addressed:

  • We received reports that when changing themes, sometimes, the theme colors would get mixed up; this has been fixed.
  • Updates were made to address the rendering of bulletins if using Outlook.
  • Customers using Internet Explorer as their browser reported that the Send button was acting as though it was disabled; this has been fixed.
  • When using the plain text theme, recipients using Gmail found that the background color of all buttons in the newsletter were not displayed; this has been rectified.
  • When linking to an event from the new designer, there were instances where the link still directed readers to the event page, if the event had been deleted; this has been fixed to redirect to an 'event not found' page.
  • Some found that the new designer was taking around 30 seconds to load; the root issue causing this delay was addressed.

Website Designer: When adding and saving a new footer, the system inadvertently made it the current active footer; this has been fixed. Only when a footer is published to the website will it be made active.

Event Planner: When internally registering members for an event from the Event Planner screen on the Admin page, the 'pay' button was incorrectly labeled; this has been addressed.

Event Planner: The ICS files that registrants can download to save the upcoming event in their calendars were not respecting the accounts' time zone, thus causing incorrect times to be displayed; this has been rectified to display the event time based on the time zone set on the club account.

RI Integration: Adding a member to a club from the Compare & Synchronize page on the District site would result in an error; this has been rectified.

District Area Governor Page: On the AG club page, the name of the Presidents of all clubs were not displaying; this has been fixed. To view the AG club page, navigate to the District Org Chart and then click on a link to view the defined areas.

Grants: The Edit Help Text within the Grants module was not allowing users to interact with it in order to update it; this has been addressed.


Read more »



Jul
29
Civic Holiday: Monday, August 1, 2016
Posted by Divya T. on 29 July 2016 10:24 AM

Kindly note, that our office will be closed on Monday, August 1, 2016 for Civic Day. Normal office hours will resume on Tuesday, August 2, 2016 at 9:00am EST.

We wish everyone a safe and happy long weekend!


Read more »



Jul
24
Server Upgrades [In progress]
Posted by Jeffrey L. on 24 July 2016 11:41 AM

Update: We are in the final process of transitioning ClubRunner to faster servers. Thank you for your patience as we continue to improve our services.


Read more »