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Sep
20
[Resolved] Delays publishing content
Posted by Zach (Support) W. on 20 September 2016 01:12 PM

[Sep 20 2016 9:30AM EST] We had a rendering service outage from 11pm last night until 7 am this morning. Our team was alerted last night to the issue, our developers were able to investigate and bring the service back online. The rendering system is what builds your website and bulletins. Updates you made during this time would not have shown up right away, changes you made were saved and should now be showing.

 

We apologize for the inconvenience and thank you for your patience while we worked to resolve the issue.

 

Please let us know if you are continuing to have any issues, or have further questions or concerns.


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Sep
15
Technical Issues with Azure DNS Impacting ClubRunner
Posted by Jason D. on 15 September 2016 08:10 AM

Sept 15 [9:10AM EST]

All services have now been restored and all modules are functioning normally. Thank you again for your patience.

Sep 15 [8:10AM EST]

Technical difficulties at Microsoft Azure’s end have unfortunately impacted our service. Due to this service interruption from our hosting provider, certain modules such as email or content editing are down.

Our engineers are tracking the progress and you can view the status of the Microsoft platform at: http://azure.microsoft.com/en-us/status/

Please note that websites and certain membership modules are up. We will continue to post updates as we receive them from Microsoft. We sincerely apologize for any inconvenience caused and appreciate your patience.


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Sep
2
Monday September 5 2016 - Labour Day Weekend
Posted by Divya T. on 02 September 2016 04:33 PM

Labour Day

Kindly note, that our office will be closed on Monday, September 5, 2016 for Labour Day. Normal office hours will resume on Tuesday, September 6, 2016 at 9:00am EST.


We wish you a safe and happy long weekend!


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Sep
2
Service Updates (August 18, 2016)
Posted by Divya T. on 02 September 2016 04:30 PM

New Features and Improvements
v3.2016.08.18

Enhanced Committees Module: The document storage area within the Enhanced Committees module now supports RTF and ZIP files up to 4MB in size. For more information on this feature, please click here.

New Currency: In an effort to support our International customers, we've added the Eastern Caribbean Dollar (XCD) as a currency option that can be seen in the Dues and Billing, MyEventRunner and Event Planner modules. If you find that your local currency is not on the list, please contact our support team, so we can work to include it in the module.

Dues and Billing: For clubs that have the Online Payment feature enabled, when an invoice is emailed to members, it now includes a "Pay Now" link as a call to action, allowing members to log in and immediately pay their invoice via credit card.

RI Integration Upgrade: As part of the RI Integration feature upgrade, we can now automatically sync the member's "sponsor" field to RI's database. Additionally, the RI Integration feature now also supports the following fields:

  • work website field
  • classification
  • mailing address (club)
  • phone (club)
  • fax (club)
  • club website

For more information, please click here.

Attendance 3.0: When applying a makeup to a member, the meeting list will now filters the list of meetings to display eligible meetings only. This means that all other meetings such as ones which the member has already attended will not display.

District Download Member Data Report: As per the feedback we've received from a number of District officers, we've updated the Download Member Data Report on the District Version to include a new field to filter by called "Custom (Active)". This will allow the District to download information on members that are part of a custom membership type unique to their clubs. for example, some clubs have a separate membership type for their active Satellite members - Districts can now view this information.

Fixes and Other Changes
v3.2016.08.18

eDirectory Reports: When trying to sort the Executives and Directors report by Club Title, the report was not respecting the executives list sequence order; this has been fixed.

eDirectory Reports: In an effort to reduce the timeout errors that some clubs were receiving when attempting to generate large data reports, we made changes to how the system generates all eDirectory reports. Now, when clubs now generate eDirectory reports, the request will be added to a queue which will take up to 30 minutes for the system to prepare the report. An email will then automatically be sent to the member that generated the report informing him or her that it is ready to view.

RI Integration Compare & Sync: There were reports that the 'Add Member to ClubRunner' from RI was not always adding a member record within club's active member list. This has been fixed and further improvements have been such that the system will attempt to apply the member's Rotary ID number immediately.

Events 2.0: On any of the Next-Gen themes, if an image was added as a thumbnail for an event that was less than 250x250 in size, the system would automatically resize the image causing it to stretch; this has been fixed.

Events 2.0: Within the event description, if you used a table with an image on one column, and the text in another, the image would look skewed on the website; this has been rectified.

Events 2.0: Previously to download an ICS file to add the event to their calendar, members would click on the calendar icon on the event details page. We've now linked the ICS file to the Date and Time of the event, which now also appears as a hyperlink. Clicking on it will allow members to download the ICS file and add an event reminder for themselves in their default email client.

Contacts: Contacts that had a large name over 50 characters was affecting the layout of the Contacts List page and how the remaining details were displayed; this has been rectified such that on the List page, only the first 26 characters of the name will appear followed by ellipses should the name be longer.

Stories: Per the feedback we received, we've simplified the toolbar you see when formatting your Story Title. Now, when you click on the "Format Title" link next to a story title, you will see only the necessary buttons to apply styling.

Grants: There were reports that Grant Administrators were unable to edit the custom help text; this has been fixed.

Bulletin Wizard: Updates were made to improve the performance of the designer.

District Designations: Upon uploading a custom image for district designations, they would sometimes appear as a broken image on the website; this has been fixed.

Grants: When using the "Send to Yourself" button to email yourself a project report, some users encountered a message stating that they needed to select recipients; this has been fixed. 


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Sep
2
Service Updates (August 4, 2016)
Posted by Divya T. on 02 September 2016 03:04 PM

New Features and Improvements
v3.2016.08.04

Contacts: We've added additional fields to the contacts export list to display their preference in regards to whether they have opted in or out of all emails, newsletters only or emails only.

RI Integration Upgrade: A few months ago, we'd announced how we were working with Rotary International to implement a new API which would allow us to integrate more fields automatically. The RI Integration feature now supports the following fields:

  • work website field
  • classification
  • mailing address (club)
  • phone (club)
  • fax (club)
  • club website

For more information, please click here.

Club Information Page: Introducing a new club information page from where you can manage all the details relevant to your club. Not only will you be able to specify your club mailing address, phone and fax numbers here, but will also be able to easily add your meeting schedule and location and more. You will also be able to easily view which fields are integrated with RI. To view the new page, simply log in and click on the Admin tab on the top menu bar followed by the "Club Info & Settings (Beta) link. As a reminder, you must an access level of 50 or better to access this page.

Fixes and Other Changes
v3.2016.08.04

Dues and Billing: Updates were made to the email template for invoices to have the line items in the email match the order that the items were listed in when originally generating the invoice.

Attendance 3.0: For members terminated on the same day as a meeting date, the attendance calculation logic still included the member in the total count; this has been fixed and the terminated member will no longer be included.

Home Page Menu: There were reports that the publish button on the menu's preview page was not publishing the menu to the home page; this has been fixed.

Website Designer Banners: When changing the height of the banner from the "Edit Banner" page, if a background image was being used, it would not resize automatically; this has been fixed. Please note that this issue did not affect the Next-Generation themes.

Custom Pages: In instances where a club used a multiple column layout for custom pages but left one column empty, the empty column was impacting the way the content on the rest of the page appeared; this has been fixed. Please note that this issue did not affect the Next-Generation themes.

Volunteers Module: Updates were made to the padding and column widths of volunteer sign up sheets in order to better support mobile view.

Volunteers Module: When signing members up with long names, the layout of the sign up page would get affected; this has been rectified.

Volunteers Module: There were reports that when signing up members to volunteer, if you clicked on the 'Save and Book Another' option, the name fields on the volunteer sign up form would appear twice; this has been rectified.

Bulletin Wizard: Updates were made to improve the performance of the designer.

District Designations: Upon uploading a custom image for district designations, they would sometimes appear as a broken image on the website; this has been fixed.

Grants: When using the "Send to Yourself" button to email yourself a project report, some users encountered a message stating that they needed to select recipients; this has been fixed. 


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