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Latest Updates

We have been receiving reports from some customers who have mentioned that they have been unable to login to ClubRunner or are experiencing poor system performance in regards to speed. This is a known problem at Microsoft's end as it relates to their session cache.

This issue is sporadic and occurs for a rare number of users. Our development team is closely monitoring all updates from Microsoft on this issue, as a fix is underway for all global users. At this time, the best thing we can recommend is to try to login using a different browser or computer (if possible) to attempt to initiate a new session.

As we hear more from Microsoft's engineers about this, we will continue to post updates on this forum.

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Service Updates (July 10, 2014)
Posted by Divya T. on 16 July 2014 02:05 PM

MyEventRunner: Refund Feature

You now have the abililty to issue an online refund for the original online payment transaction that occured for an event created within MyEventRunner. Depending on the payment processor, online refunds are applied right away. You will see a 'Refund' link appear next to the transaction on the Payment History screen.

Online Payment: Beansteam advance security settings update

Bill payments for club transactions as well as registrations for events created on Events 2.0 can be made using Beanstream's advance security settings.

Volunteers 3.0: Email Templates now available

Similar to the option available on the Email Message Center, you can now create and use email templates when emailing volunteers or club members from within the Volunteers module. Additionally, you also have the ability to customize the content of the confirmation emails available that are triggered for task signups or booking cancellations.

Volunteers 3.0: Updates made to the signup process

Based on your feedback about the Volunteers module, we've updated some of the logic behind the volunteer sign up process:

  • The system does not allow the same contact to register for the same task more than once
  • You can register different contacts with the same email address to the same task
  • You can register the same contact to different tasks
  • You can register different contacts with the same email address to different tasks

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Service Updates (June 26, 2014)
Posted by Divya T. on 15 July 2014 05:08 PM

Website Designer 3.0: Design Updates for District Organization Chart, Club Information Page and District Club Map Page

As part of this release, aesthetic changes were made to the District Organization Chart, the Club Info page on District websites and the maps of clubs page to give them a fresher look.

Email Message Center 2.0: To be retired on July 24, 2014

As we revamped the Email Message Center and made it available on Version 3.0, we will be retiring the Version 2.0 Email Message Center on July 24, 2014. Similar to the website migration process, you will be able to migrate all of your past new emails to this new system.

Email Message Center 3.0 is not only faster but it also allows you to have more control over your emails. To transfer over your emails from the old Version 2.0 system to this, you will see a button titled "Migrate Emails" which will automatically transfer all the emails and drafts that were created in the past 3 months.

Create and send customized message templates easily, attach larger files (limit increased to 6MB), continue to manage your distribution lists, add images to your emails from directly from your desktop or image library and even style your text using the options available. With the new AutoSave feature, your emails will be saved every 90 seconds, so you never have to worry about losing your drafts!

MyEventRunner: New Name Tag Template for Vouchers

We've added a new template for name tags to the "Prepare Name Tags" section in MyEventRunner. This new template allows event chairs to create vouncers for meals, tickets, etc. for registered attendees. Vouchers can be created based on payment status, packages and add-ons created under the same event.

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Our office is closed on Canada Day
Posted by Divya T. on 30 June 2014 11:33 AM

Happy Canada Day!


Please note that we are going to be closed this Tuesday, June 1 and will re-open on Wednesday, June 2 at 9:00 am. 

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Service Updates (June 12, 2014)
Posted by Divya T. on 18 June 2014 04:18 PM

Website Designer 2.0 - Spell Check Enabled

We've enabled the spell check option to remain on at all times. Clubs and Districts using Version 2, will now see this option enabled as a default option when editing stories, news items, site pages, editing text for an Event from within the Event Planner module, etc. To turn this option off, simply click on the spell check option on the editor toolbar.

Website Designer 3.0 - Mobile Compatibility Options

Based on your feedback, we have added more control around the appearance of your website on mobile devices. You now have the option to enable/disable the one column view of your website on smart phones. The one column layout takes all the elements of your website and then presents it in one column taking the width of your phone screen into account. If you disable this option, then the website layout will match that of your site when viewed on a desktop or iPad. To access this feature, navigate to the Website Designer 3.0 link and then to the Settings tab. Click on "Edit Mobile Settings" and select your choice.

Bulletin Designer 3.0 - Group Greeting Update

When creating new or editing existing groups, entering the greeting content is now optional. If you choose not to add content, the bulletin will still display the rest of its contents.

Bulletin Designer 3.0 - Ability to add a custom link to the Bulletin Club Information Widget

Similar to the Club Information widget on the home page, you can now add a custom link to be displayed next to the District, Venue Map and Bulletin list links on the Club Info widget for bulletins. Great for adding external links such as your Facebook page!

Email Communications 3.0 - Custom Signatures in Emails

If you have a custom signature defined in your profile, it will automatically be included in all your emails, even if you select an existing email template to use.

District Communications 3.0 - Assistant/Area Governor Recipient List Updated

The recipient list in the District Communications module, displaying the names of Assistant Governors now also displays which area they look after next to their names.

Dues and Billing - Quickbooks Integration

We're very excited to announce that ClubRunner now integrates with Quickbooks, both the online & desktop versions! You will now be able to export your statements and directly upload them to Quickbooks so you can always keep track of your financial records. Reduce time consolidating records and more time participating in club activities!

The Quickbooks Export feature is available within the Dues and Billing module. Once logged in, navigate to the Dues and Billing link, and then click on the "Export to Quickbooks" link on the left column of the page. Here, you will be able to select your transactions from within a defined date range to export. Simply click on the Export to Quickbooks option and follow the instructions as they appear on the screen.

Dues and Billing - 'Due Date' column added to "My Transactions" and "Individual Billing Transactions" page

The payment due date column that appears on the Dues and Billing home page, has now been added to two additional pages. Club members will see this column in the "My Transactions" which lists all of their billing items so they can better keep track of upcoming deadlines. Further more, this column now also appears on the Individual Billing Transactions page (transactions page that you can navigate to from the Account Statement page).

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