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Friday April 18, 2014 - Good Friday
Posted by Divya T. on 17 April 2014 11:00 AM

Please note, that our office will be closed tomorrow April 18th for Good Friday. Normal office hours will resume on Monday, April 21, 2014 at 9:00am EST.

For assistance, please continue to use our help resources to access FAQ's, on-demand tutorials and help guides:

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ClubRunner Service Not Affected by HeartBleed
Posted by Divya T. on 10 April 2014 12:02 PM

Recently, there was news about the Heartbleed bug, which compromises secure sessions and allows attackers to access secure data such as passwords. The Heartbleed bug only impacts SSL encrypted services that use OpenSSL code.

ClubRunner is NOT impacted by this bug and all ClubRunner websites are safe from this exploit. Please contact our support team, should you have any questions.

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Service Updates (April 3, 2014)
Posted by Divya T. on 08 April 2014 10:59 AM

ClubRunner Version 3.0 - Ability to Format Story Titles

To give users more control over formatting, we've made it simpler to format story titles. Whereas earlier, any customization required the story editor to use HTML tags to apply style elements to the title, you will now see a 'Format Options' link next to the title field. Clicking on it will open a new editor window from where you will be able to easily bold, italicize, underline, change the font, colour and size of your title.

ClubRunner Version 3.0 - New RI Logos and Graphics in Image Library

Image libraries in both the club and District version have been updated with new Rotary images in different sizes.

ClubRunner Version 3.0 - Club Communication Recipient List Access Update 

All members that have been defined as a Club Executive or those that have an access level of 50 or better will now have access to the "Club Executive and Directors" recipient list within the Email Message Center.

MyEventRunner - Mail Merge Fields

Event chairs emailing registrants through MyEventRunner can now use mail merge tags to populate information in their emails such as recipient name, recipient spouse name, club name, sender name, account name, etc.

District Grants 3.0 - Club Permissions for Grants

We've updated the permission settings surrounding being able to mark a Grant application as completed once it has been marked as 'funded'. Post this update, only District Administrators will be able to mark Grants as Completed.

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Introducing Email Communications 3.0!
Posted by Divya T. on 03 April 2014 04:08 PM

We are proud to introduce our new and improved Email Communications module on Version 3.0!

Not only is it faster but it also allows you to have more control over your emails. Upon logging in, you will notice a new link on the Admin Page titled "Email Communications" under the My ClubRunner section. To transfer over your emails from the old Version 2.0 system to this, you will see a button titled "Migrate Emails" which will automatically transfer all the emails and drafts that were created in the past 3 months. Please note that emails created using this new system will not display on the Version 2.0 system.

Create and send customized message templates easily, attach larger files (limit increased to 6MB), continue to manage your distribution lists, add images to your emails from directly from your desktop or image library and even style your text using the options available. With the new AutoSave feature, your emails will be saved every 90 seconds, so you never have to worry about losing your drafts!

Please note that you can continue to use the Version 2.0 system until July 24, 2014, after which it will be discontinued.

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Service Upgrade Notice
Posted by Divya T. on 25 March 2014 05:18 PM

In our ongoing effort to improve system performance, we will be making updates to the Membership module in ClubRunner as part of an unscheduled service upgrade tomorrow, March 26th between 9:00am-10:30am EST. During this time, you may find ClubRunner to be unavailable at times.

This upgrade is in line with the updates we have been making over the past few weeks during our regular bi-weekly service upgrades. Tomorrow's update will complete phase 3 of our implementation plan. This continues to remain our top priority and we encourage you to share your experience with our support team post the update. 

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