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Nov
15
[Resolved] RI Integration Service Interruption
Posted by Zach W. (Support) on 15 November 2017 10:17 AM
[2:15 PM] Rotary International was able to resolve the issue on their end with the integration service. Queued changes are being processed. Should you have any questions or concerns, please contact the support team

[9:00 AM] 
This morning our team identified an issue with the Rotary International Integration service that is stopping updates from being completed successfully. Our team has notified Rotary International of the issue, and we are continuing to work with Rotary to resolve the issue.

Until the issue is resolved, any and all changes made in ClubRunner that would trigger the integration service will be queued. Once the issue is resolved, any changes made will be processed normally.

We will continue to update this notice as more information becomes available.



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Nov
6
[Resolved] ClubRunner Service Interruption
Posted by Mickey D. (Support) on 06 November 2017 03:06 PM
[5:00pm] The service interruption has been resolved by Microsoft engineers. All ClubRunner websites should be operating normally at this time.

For any questions or concerns, please contact support@clubrunner.ca. At this time Microsoft is investigating the root cause of this service interruption.

[2:45pm]
ClubRunner is currently experiencing a service interruption.

Our Engineers are working with Microsoft Azure to resolve this issue as soon as possible.

We will post another update as soon as we receive more information.

We apologize for any inconvenience this may have caused, and we thank you for your patience.
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Nov
6
[Resolved] RI Integration Service Interruption
Posted by Zach W. (Support) on 06 November 2017 11:18 AM
[12:15 PM] Rotary International was able to resolve the issue on their end with the integration service. Queued changes are being processed. Should you have any questions or concerns, please contact the support team
.
[9:00 AM] 
This morning our team identified an issue with the Rotary International Integration service from Rotary's end that is stopping updates from being completed successfully. Our team has notified Rotary International of the issue, and we are continuing to work with Rotary to resolve the issue.

Until the issue is resolved, any and all changes made in ClubRunner that would trigger the integration service will be queued. Once the issue is resolved, any changes made will be processed normally.

We will continue to update this notice as more information becomes available.
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Oct
31
Staff Meeting (Oct 31, 2017)
Posted by Divya T. on 31 October 2017 01:51 PM

Please note that due to our all-staff meeting today, October 31, 2017, phone support will be unavailable between 2:30pm to 3:45pm EDT. We ask that you please leave our team a message during that time or try your call again later.


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Oct
6
Happy Canadian Thanksgiving!
Posted by Divya T. on 06 October 2017 09:12 AM

Please note that we will be closed on Monday, October 9th for Canadian Thanksgiving. We will reopen on Tuesday, October 10th at 9:00am EDT.

Here's wishing all our fellow Canadians a Happy Thanksgiving! Have a safe and great long weekend!


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