RSS Feed
Latest Updates
Dec
19
Friday, December 19, 2014 - Hours of Operation
Posted by Divya T. on 19 December 2014 09:23 AM

Kindly note, we'll be closing early today Friday, December 19, 2014 for our staff appreciation & holiday party! We will be closing at 12:30pm EST and will reopen on Monday, December 22 at 9am.

For assistance, please continue to use our help resources to access FAQ's, on-demand tutorials and help guides:


Read more »



Dec
12
Service Updates (December 12, 2014)
Posted by Pieter van Hiel on 12 December 2014 01:08 PM

New Features and Improvements
v3.2014.12.22

ClubRunner 3.0 Photo Albums - Added Ability to Edit Date Added field

Among various enhancements made to the usability of the Photo Albums feature, you can now edit the Date Field when you create a new album. You can also retroactively edit an existing album. This makes it easier to sort or locate photos from significant occasions, such as holidays and anniversaries or historic club events. Previously, the date was automatically set to the date of upload.

 

ClubRunner 3.0 Photo Albums – Improved Graphical User Interface

The Photo Albums have also gotten easier to use, thanks to an improved graphical user interface. You will find navigating the photo albums more intuitive and access their functionality with greater ease.

 

ClubRunner 3.0 Club Info Widget - Motto and Greeting Fields No Longer Mandatory

Previously, the site administrator was required to fill in a club motto and greeting when editing the fields in the Edit Club Info and Settings link.  Many clubs do not have a set greeting and/or motto, but the fields could not be left blank. Site administrators can now leave either field (or both fields) empty as needed. 

 

Event Planner 2.0 - Registration and Confirmation ID Added to Reports

Tracking registrants for events generated with Event Planner 2.0 is now much easier, with the addition of two new information columns. All event reports now include unique Registration and Confirmation ID numbers for every person registered for a given event. 

 

eDirectory 2.0 - Club Charter Date Added

You can now add your club's charter date to any report you create with the eDirectory 2.0 tool.

 

Fixes and Other Changes
v3.2014.12.12

  • Contact Us and Single Email: These features required use of the Captcha security tool, even if the user was logged in. This has been corrected.

  • Event Calendar: Draft events created with Event Planner 2.0 were displayed on club calendars. Now, only finalized events appear on the club calendar. 

  • Event Calendar: Club events now all appear as "Club Event" on the District calendar, regardless of how the event was defined at the club level.
  • Event Calendar: You can now filter Speakers by type when viewing the event calendar.

  •  eDirectory 2.0: The ampersand symbol would not display correctly in eDirectories saved as Word documents. This has been fixed.


Read more »



Nov
28
Service Updates (November 27, 2014)
Posted by Pieter van Hiel on 28 November 2014 12:01 PM

New Features and Improvements
v3.2014.11.27

Volunteers 3.0 - Greatly improved the readability of the sign-up list grid in emails

As part of the new Volunteers 3.0 module, volunteer chairs and site admininstrators have the ability to send task invitation emails to volunteers. Users reported the format of the email that outlined the available tasks and volunteers was difficult to read, especially on mobile devices. We have now greatly improved the readability of the list, making it easier for you to view the information.

Volunteers 3.0 – New Mail Merge Field: Date + Time Combined

Sending volunteer emails has gotten easier, thanks to a new mail merge field.  Previously, using the Date and Time merge field feature when a time or date had not been entered for a volunteer task would result in an oddly formatted message.  For example, let’s say you created a volunteer task for November 28 without setting a start and/or end time. This would cause the date to be presented as "Nov 28 2014 From TO".  The new format displays the date and time clearly

Volunteers 3.0 – New Mail Merge field: Group Name

We’ve added a new mail merge field for volunteer tasks. The Group Name merge field lets you automatically populate volunteer emails with the appropriate volunteer task group name. 

Volunteers 3.0 – Add ability to set volunteer chair

Previously, only event chairs, site administrators and executives could edit the volunteer tasks associated with a given event.  We’ve added the new role of volunteer chair, which can be assigned to members with standard access levels. The volunteer chair can edit the details of a given volunteer task group, such as changing times and dates or assigning volunteers. He or she can also optionally be copied on all confirmation and cancellation emails.

Volunteers 3.0 – Added end time during initial signup creation

During initial volunteer task creation, no field was provided for the End Time. This has been corrected, and will correctly calculate the end time if you choose to use the increment by Hour or Minute feature.

Event Planner 2.0 – Event ID Codes Added

In response to requests from our users, we’ve added Event Codes to Event Planner. This makes it much easier for you to track member payments for events from within your Sage or Beanstream merchant account. You can assign your own Event Code when creating a new event, up to 10 characters long, or add one to an existing event by editing the event details. All payments transactions for that event will have the same code, appended by the unique registration ID, making it much easier to determine who has paid for what.  

Event Planner 2.0 – Hide payment option in registration form if no account specified

Events created with EventPlanner 2.0 no longer display a payment option in the registration form if no online payment method has been identified. You can still set a fee, but if no online payment has been selected, the payment section will not appear in the registration form. Previously, an inactive greyed out payment button would appear, causing confusion for some users.

MyEventRunner – Allow admin to add registration even if form has been disabled

Site administrators and event chairs can now add registrants for an event, even if the signup form has been disabled. This permits you to add late registrants or special guests after the signup window for other members has expired.  Site administrators must login to MyEventRunner and use the Add Registration link to add these attendees.

Site Pages – Soft Delete

We’ve added a new tab to the Site Page Library, where you are able to access and edit deleted site pages. Previously deleted site pages were removed and lost entirely.  This new “soft delete” function allows you to restore old pages as needed. Clubs can also use this as an archival tool, holding on to older pages without cluttering up their active libraries. Deleted pages are removed from the website, while remaining accessible to site administrators as needed

ClubRunner 3.0 – Reminder message for accounts to pay now has link to Invoice

In response to user requests, we’ve now included an invoice link in payment reminder messages. Now, when you see a notice at the top of the Admin page reminding you of an upcoming renewal, the link to the Account Statement also contains a link to a full invoice. Clicking the link takes you to a printable invoice containing full details.

Fixes and Other Changes
v3.2014.11.27

 

  • Email Message Center: CTRL+S function now works in email. Users had reported the CTRL+S function, which normally saves work in editing fields, was not functioning for emails.
  • Volunteers 3.0:  Scheduled emails now go out at the proper time instead of immediately.
  • Website Sponsors:  Expired sponsor links were appearing on secondary pages, and had to be manually removed. Now, sponsor ads are automatically removed when the sponsorship time period expires.
  • ClubRunner 3.0: Members with limited level 80 and 90 access were still able to access the email message center. This function is now restricted to them.
  • ClubRunner 3.0: Anchor tags were not functioning properly. The tags would function properly in editing, but were replaced by links back to the home page on the live site. Manual entry of Anchor Tags should be used instead, and the tool to create anchors from within the editor has been removed to prevent future errors.
  • Volunteers 3.0:  The module automatically added area code brackets to phone numbers, a feature that is not suitable for phone numbers in Australia. Australian users may now enter their phone numbers normally.

Read more »



Nov
20
Regarding Email Services
Posted by Divya T. on 20 November 2014 04:55 PM

At ClubRunner, we are committed to continually upgrading our product. As part of these ongoing efforts, we are happy to announce that we have made an important upgrade to our email system.

We recently partnered with an enterprise-level email delivery system, permitting us to offer a world-class email service. Our new delivery provider handles the email requirements of 180,000 sites, including high profile websites such as Pinterest and Foursquare. This new partnership is a reflection of the growth we have experienced with your support.

What this partnership means for you

We can now provide a higher level of reliability, stability and security. This enhancement also gives you the ability to accurately:

  • Track all your messages to view delivery success and open rates
  • See which emails have been read and by whom
  • Trace emails that have bounced or been blocked
  • View what was marked as spam and by whom
  • ...and much more

Even view a history of the emails sent, their subject line, who sent it, the date it was sent on, as well as your email usage to date with a breakdown showing you how many emails have been sent this year, within the past 30 days, and what your club or district's monthly average is like.

As a result of this upgrade, ClubRunner has introduced new limits on the number of emails sent by your club or district. This limit is based on the size of your club or district, and scales upward to match the future growth of your club. If your club or district regularly sends emails over and above our new limit, we are offering reasonably priced upgrade credits on an annual basis.

Click here to learn more about the new limits and upgrade prices.

  • Track all your messages to view delivery success and open rates
  • See which emails have been read and by whom
  • Trace emails that have bounced or been blocked
  • View what was marked as spam and by whom
  • ...and much more
Even view a history of the emails sent, with their subject line, who sent it, the date it was sent on as well as your email usage to date with a breakdown showing you how many emails you have sent this year, within the past 30 days, and what your club's monthly average is like.
- See more at: http://site.clubrunner.ca/Page/email-usage#sthash.nWdrvLXt.dpuf
  • Track all your messages to view delivery success and open rates
  • See which emails have been read and by whom
  • Trace emails that have bounced or been blocked
  • View what was marked as spam and by whom
  • ...and much more
Even view a history of the emails sent, with their subject line, who sent it, the date it was sent on as well as your email usage to date with a breakdown showing you how many emails you have sent this year, within the past 30 days, and what your club's monthly average is like.
- See more at: http://site.clubrunner.ca/Page/email-usage#sthash.nWdrvLXt.dpuf

Help Resources

For more information on how to access the Email Traffic Report, click here.
To learn how to view your email stats, click here.
To read FAQ's around these new limits, click here.

Note: Please note that your club or district must be on Version 3.0 to view email stats. For more information on switching to ClubRunner Version 3.0, please click here. As a reminder, there is no additional charge to switch to Version 3.0.


Read more »



Nov
18
System is back up and running
Posted by Halle A. on 18 November 2014 10:50 PM

November 18, 2014 10:46pm EST: We're happy to report that Microsoft Azure has resolved the issue and Version 3.0 is back up and running. We are conducting a full test on all our services, but websites are fully operational at this time. Thank you for your patience and understanding.


Read more »