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Latest Updates
Nov
20
Regarding Email Services
Posted by Divya T. on 20 November 2014 04:55 PM

At ClubRunner, we are committed to continually upgrading our product. As part of these ongoing efforts, we are happy to announce that we have made an important upgrade to our email system.

We recently partnered with an enterprise-level email delivery system, permitting us to offer a world-class email service. Our new delivery provider handles the email requirements of 180,000 sites, including high profile websites such as Pinterest and Foursquare. This new partnership is a reflection of the growth we have experienced with your support.

What this partnership means for you

We can now provide a higher level of reliability, stability and security. This enhancement also gives you the ability to accurately:

  • Track all your messages to view delivery success and open rates
  • See which emails have been read and by whom
  • Trace emails that have bounced or been blocked
  • View what was marked as spam and by whom
  • ...and much more

Even view a history of the emails sent, their subject line, who sent it, the date it was sent on, as well as your email usage to date with a breakdown showing you how many emails have been sent this year, within the past 30 days, and what your club or district's monthly average is like.

As a result of this upgrade, ClubRunner has introduced new limits on the number of emails sent by your club or district. This limit is based on the size of your club or district, and scales upward to match the future growth of your club. If your club or district regularly sends emails over and above our new limit, we are offering reasonably priced upgrade credits on an annual basis.

Click here to learn more about the new limits and upgrade prices.

  • Track all your messages to view delivery success and open rates
  • See which emails have been read and by whom
  • Trace emails that have bounced or been blocked
  • View what was marked as spam and by whom
  • ...and much more
Even view a history of the emails sent, with their subject line, who sent it, the date it was sent on as well as your email usage to date with a breakdown showing you how many emails you have sent this year, within the past 30 days, and what your club's monthly average is like.
- See more at: http://site.clubrunner.ca/Page/email-usage#sthash.nWdrvLXt.dpuf
  • Track all your messages to view delivery success and open rates
  • See which emails have been read and by whom
  • Trace emails that have bounced or been blocked
  • View what was marked as spam and by whom
  • ...and much more
Even view a history of the emails sent, with their subject line, who sent it, the date it was sent on as well as your email usage to date with a breakdown showing you how many emails you have sent this year, within the past 30 days, and what your club's monthly average is like.
- See more at: http://site.clubrunner.ca/Page/email-usage#sthash.nWdrvLXt.dpuf

Help Resources

For more information on how to access the Email Traffic Report, click here.
To learn how to view your email stats, click here.
To read FAQ's around these new limits, click here.

Note: Please note that your club or district must be on Version 3.0 to view email stats. For more information on switching to ClubRunner Version 3.0, please click here. As a reminder, there is no additional charge to switch to Version 3.0.


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Nov
18
System is back up and running
Posted by Halle A. on 18 November 2014 10:50 PM

November 18, 2014 10:46pm EST: We're happy to report that Microsoft Azure has resolved the issue and Version 3.0 is back up and running. We are conducting a full test on all our services, but websites are fully operational at this time. Thank you for your patience and understanding.


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Nov
18
Microsoft Azure system down affecting Version 3.0
Posted by Halle A. on 18 November 2014 09:29 PM

November 18, 2014 9:25pm: Technical difficulties at Microsoft Azure’s end have unfortunately impacted our service. Due to this, the websites of those clubs using Version 3.0 are currently down. In addition, Version 3 functionality for all other clubs are also impacted.

Our engineers are tracking the progress and are communicating with Microsoft Azure’s Support to ensure the speediest resolution. We will post an update once the service has been restored.

We sincerely apologize for any inconvenience caused and appreciate your patience.


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Nov
14
Service Updates (November 13, 2014)
Posted by Divya T. on 14 November 2014 05:09 PM

Website Designer 3.0 - Live Preview button added to website banner and footer designer

You will now see a live preview button within the website banner and footer designer, which will open a live preview of your website in a new window. Whereas the working preview on the banner and footer designer page does show you a representation of your banner, the live preview shows you a truer reflection of how your banner and footer will look like. This is especially helpful when clubs are using their own custom CSS stylesheets.

ClubRunner 3.0 - Introducing Email Statistics! Track email deliverability, open rates and even view which emails have bounced, been blocked or marked as spam

You asked for it, and we delivered! We're excited to introduce email statistics reports, which will allow you to better track email and bulletin deliverability, view which emails have been read and by whom, trace emails and bulletins that have bounced or been blocked and view which emails/bulletins have been marked as spam. To view email statistics for your club, navigate to the Email Message Center from the Admin page and then click on the Email Traffic Report link on the top menu bar. You'll immediately be able to view your email usage to date with a breakdown showing you how many emails you have this sent this year, within the past 30 days and what your club's monthly average is like. To learn more about email usage, please click here.

Click on the details link under the Actions column to view the types of emails (ie: Bulletin, Event Registration emails, Volunteer Registration emails, etc) that have been sent, the subject line, who the sender is, the date it was sent on, and even select a date range to customize your email traffic report. Click on the emails sent number to dive deeper and view how many emails were successfully delivered, how many were opened and by whom, which have bounced, etc.

ClubRunner 3.0 - Club name on the footer of all emails is now hyperlinked to Club site

Every email sent from your club or district account always has a system generated footer that reads that the email was generated by ClubRunner on behalf of the club, followed by an unsubscribe option. To increase traffic and visibility for your website, we've now hyperlinked the club name so that it links directly to your website.

ClubRunner 3.0 - Members terminated from member list are now automatically removed from any positions they may be defined under on the District website

When you terminate members, they now will automatically be removed from any positions they may be defined under on the District website, similar to how they are automatically removed from all executive lists on the club level. This includes being removed from the District Org Chart and District Committees.

ClubRunner 3.0 - New filter added to Member Designations to allow you to view members in the Active, Other or Inactive member list

You now have the ability to filter by active, others users and inactive users within the Member Designations screen so as to make it easier to edit member designations based on member type.

Bulletin 3.0 - Updates made to the image alignment logic to ensure images are always aligned next to text. Updates also made to the preview window to accurately reflect live bulletin preview.

Further improvements have been made to the logic behind image alignment in the bulletin module to improve the overall look of the bulletin, when alignment properties have not been added. When you insert images into your bulletin and don't set the alignment to display images on either the left, right or middle of the newsletter, the system will automatically left align all images. This was done to address instances where images were left floating, and the text became scattered around the image rather than aligned to it in email clients,when the bulletin was sent. As part of this release, we've also made updates to the preview window of the bulletin to accuraretly reflect how the bulletin will look within email clients. This will display the true alignment of images next to the text, as well as the formatting of widgets.

Based on the most commonly used layouts, we also created several template options which we recommend you use when creating content with images and text together. You can select from templates such as the "image left, article right; article left, image right; or even the article and image in center (for when you want images to be center-aligned)".

Volunteers 3.0 - Visual changes made to Volunteer sign-up sheets

Visual enhancements have been made to the sign-up sheets in the Volunteers module to make the pages more visually appealing and more compact.

Volunteers 3.0 - Relaxed email requirements for guest sign-ups

Based on your feedback, the email field for guest signups within the Volunteers module is no longer a required field, and guests can signup to volunteer for events without supplying their email address. Please note that in such instances, they will not receive a confirmation email nor any information about their participation.

Attendance 3.0 - Ability to add multiple make-ups and exempted members

You now have the ability to add multiple make-ups to your attendance using the Attendance 3.0 module. To do so, navigate to Attendance 3.0 (currently in Early Access Preview), and open a meeting from the Meetings screen. You will find the "Add Multiple Makeups" button under the Makeups tab from where you will be able to select the members you are adding the makeup for. At the same time, you are now also able to add multiple exempted members to your exempted members list. To do this, navigate to the Attendance Rules/Settings page and then click on the members tab next to Exempted members. You will then be able to select which members to apply this status for.

District Version 3.0 - New filter added under club types to display clubs in Grants module

District Site Administrators are now able to control which club types show in the Grants module. To do so, navigate to the Membership tab on the top menu bar and then on to the "Manage Club Types" link. You will notice a new column titled "Show in Grants". To select which club types appear here, simply click on the edit link and then either select or deselect this option. Therefore, if you wish to remove Rotaract clubs from showing up in Grants, simply deselect the option from this screen.

Zone Version 3.0 - New Zone Directory introduced with contact view of all District Governors

We've now added a new zone directory to the zone version of ClubRunner that gives a contact view of all the District Governors for all the districts within the zone. View a full directory, directory of DG's/year and by district with the option to export your report to Excel.

To view bug fixes and previous updates, click here.


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Nov
3
Service Updates (October 30, 2014)
Posted by Divya T. on 03 November 2014 12:24 PM

Website Designer 3.0 - Ability to customize Birthday & Anniversaries widget with borders

You now have the ability to customize the birthday and anniversaries widget by adding borders and padding to the widget, similar to the design options available with the other widgets. You can further select from the different options of border styles, line thickness and color. Click on the cog icon on the widget to access the Settings page from where you can select these options.

Volunteers 3.0 - New mail-merge fields added

This week, we added the Task Date/Time mail-merge tag to the email templates within the Volunteers module, so that you can further personalize your emails. If you have suggestions on mail-merge tags you would like to see made available, email us at feedback@clubrunner.ca.

Website and Bulletin Designer 3.0 - Updates to RSS Settings

To provide the best experience for your RSS readers, we recommend entering your URL in Atom 1.0 format. Please click here for more information.

ClubRunner 3.0 - Ability to view ClubRunner renewal invoice amount

Whereas previously club executives only saw a reminder message on top of the Admin page informing them of their upcoming ClubRunner subscription renewal date, we've now added a link to the clubs Account History with ClubRunner! 45 days before the subscription is set to expire, a reminder message will appear on the Admin page with a link to an Account Statement page that will display the amount due for the upcoming year, as well as the history of all previous payments made. This will only be visible to the club executives.

To view bug fixes and previous updates, click here.


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