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Latest Updates
DNS Issues Affecting Websites Today at 6:00pm - 7:20pm EST
Posted by Halle A. on 07 November 2015 07:05 PM

Nov 7, 2015 - 8:00pm EST: DNS issues affecting various carriers resulted in the ClubRunner service being down between approximately 6:00pm and 7:20pm EST. Our engineers are continuing to monitor the situation. 

We sincerely apologize for any inconvenience caused and appreciate your patience.

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Service Updates (October 15, 2015)
Posted by Divya T. on 06 November 2015 02:36 PM

New Features and Improvements

  • Website Designer 3.0: Next-generation themes and a Carousel widget have been added for our Beta testers.
  • Membership Manager: When reactivating a terminated member, if the changing status is NOT a terminated status, then the Termination Date will clear out and be hidden.
  • Dues and Billing: We have added a new currency: South Korean Won (KRW).
  • Bulletin Designer 3.0: Now when copying a bulletin, only active Page specific widgets will get copied over; All other page specific widgets that are not included in that bulletin will not be copied over.

Fixes and Other Changes

  • Attendance 3.0: Dashboard now displays current year's attendance with last year's data overlaid for comparison purposes.
  • Attendance 3.0:  When closing and re-opening a meeting, it was taking a long time to complete the task (90-180 seconds). This has now been fixed and should take less than 5 seconds to open/close a meeting.
  • Website Designer: The Animated Sponsors widget has now been fixed for Google Chrome where it was displaying a black background around the image.
  • Events 2.0: Event Location has now been added when creating a new Event Invitation, this was missing in the previous Event Invite.
  • Dues and Billing: When using the Comment Box of a Credit, Debit, or Payment entry, you should no longer receive an error when attempting to save that entry.
  • District Grants: On the Grants Dashboard, both the Qualified Clubs & Notification preferences links should now work to the proper page, no more 404 errors.
  • District Grants: Qualified clubs should now appear in alphabetical order (sorting properly).
  • District Grants: Previously, the Contact name kept changing to the default member at the top of the list. This has now been fixed to only display the selected contact.
  • District Grants: The Preview Grants module button was showing for all customers, not just those on a ClubRunner trial. This has been removed.
  • District Grants: The Grants Settings page instructions have been modified to be made more clear.
  • Club Documents: In the Club Documents page, it was very difficult to hover over the More button and get to the Delete link. This has now been fixed, the gap has now been removed so it should be much easier.
  • General: States are now alphabetized correctly based on the full state name. Previously, the system was sorting by the 2 letter abbreviation.

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Intermittent Website Outage [UPDATE]
Posted by Divya T. on 04 November 2015 09:57 AM

November 4, 2015 - 12:00pm: All services have now been restored and websites should be functioning normally. 

November 4, 2015 - 9:50am: We've received reports from some customers about their websites being down. We are currently investigating this and will post an update once the service has been completely restored.

If you are unable to access your site, note that you can still log into your membership management portal at:

If you are unsure what your ClubRunner Customer ID is, please contact our support team for assistance. We sincerely apologize for any inconvenience caused and appreciate your patience.

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Attachments missing from emails sent today
Posted by Halle A. on 15 October 2015 02:51 PM

Due to a technical glitch after our biweekly updates today, any emails sent out between 9:00 AM and 2:30 PM EST did not contain their attachments. This has since been corrected, but you will need to resend any emails that contained attachments. We apologize for this inconvenience and have made assurances that this will not occur again.

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Delays publishing content
Posted by Divya T. on 08 October 2015 10:01 AM

[9:59AM EST] Please note that we are experiencing a higher than normal volume of rendering requests and this is causing delays in publishing changes to your website and bulletins. Our developers are investigating and working on resolving the issue.

[12:00PM EST] All services have resumed and updates should take effect normally.


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