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Latest Updates
Our office will be closed on Wed - July 1 for Canada Day
Posted by Divya T. on 30 June 2015 02:32 PM

Happy Canada Day!


Please note that we are going to be closed this Wednesday, July 1 and will re-open on Thursday, July 2 at 9:00 am. 

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Service Updates (June 25, 2015)
Posted by Pieter van Hiel on 30 June 2015 01:33 PM

New Features and Improvements

CK Editor - Software Update
The CK Editor tool used to enter content into the webpages has been upgraded with the latest version of the software. The upgrade means ClubRunner web and bulletin design tools are up-to-date and current.

Fixes and Other Changes

    • CK Editor: Previously, users accessing ClubRunner with Internet Explorer were able to re-size images in the editing field by clicking on a corner of the image and dragging and dropping to the desired image size. This feature is no longer available, to better support proper re-sizing in the Image Properties window, which maintains aspect ratio.
    • CK Editor:  The CK Editor used for inputting HTML content did not respect custom CSS uploaded by users. The software was updated to the most recent version, resolving this issue.  
    • Attendance 3.0: The Attendance 3.0 module was not accurately calculating Year to Date (YTD) attendance in some cases, as the calculation was based on Eastern Standard Time. This is now determined according to the club's time zone. 
    • Website Grace Period: ClubRunner offers a 30-day grace period for customers with overdue accounts. Some customers reported that their websites had been set inactive before the end of this period. This error has been fixed. 
    • Volunteer Lists: Volunteer lists could not be assigned to events, except on the event creation screen. This issue is now resolved and volunteer lists can be assigned to events after they have been created.  
    • District Executive Reports: District clients experienced an error in which the executive list report was generated with outdated data. This has been fixed. 
    • Story List: Thumbnail images on the Story List were overlapping their frame border constraints and obscuring text for some websites. This issue has been resolved. 
    • Custom Widget Previews: Custom Widgets did not display when users previewed a Bulletin or Web Page. This problem no longer occurs. 
    • Account Statements: Accessing the ClubRunner Account Statement page to view your balance and invoices returned an error message for some users. This now functions properly.

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Service Updates (June 11, 2015)
Posted by Pieter van Hiel on 15 June 2015 12:02 PM

New Features and Improvements

PayPal Standard and Pro Integration Now Available
In response to client requests, ClubRunner customers located outside Canada and the United States may now integrate their site with PayPal Standard for event payments and member dues. This means ClubRunner now offers both PayPal Pro and PayPal Standard integration. There is an annual fee for this integration service. PayPal is one of the world's largest internet payment companies, trusted by large online stores such as Amazon. To connect ClubRunner with your PayPal Standard or Pro account, contact our sales department

Website 3.0 - Custom CSS Themes
Customers who wish to upload their own custom themes may now disable the pre-generated system themes. This allows you to replace, rather than simply override, existing system themes. This new feature prevents system themes from interfering with any custom themes you may wish to apply. This function can be accessed through the Website 3.0 settings. Note that use of custom CSS is recommended only for clients with extensive web design experience.

Image Library - Thumbnail Sizes Increased
In response to customer requests, we've increased the size of thumbnail previews displayed when accessing the Image Library. The size increase makes it easier to browse and select the images you want when designing your website.

Attendance 3.0 - Print Member List Changes
When using the Attendance 3.0 module Print Member List (Simple Version) feature you now have the option to print a double-column version of the member list. This feature allows you to print more compact member lists, using fewer pages.

eBulletin 3.0 - Scheduled Bulletins Now Display in Send History
Previously, scheduled bulletins did not appear in your Bulletin Send History until such time as they had been sent. They are now listed at the top of your Send History page along with links to view the bulletin or cancel the scheduled delivery. 

RI Integration - New Membership Termination Reason
When terminating a membership clubs now have the option to select Non-Payment of Club Dues as a reason for termination.

RI Integration - Allow Membership Termination 31 Days Ahead
When terminating a membership clubs may now set the date of effective termination up to 31 days in advance, instead of 30 days. This was added to reflect the requirements of clubs operating on the other side of the International Date Line.

Site Page Library - Related Pages Can Be Assigned Owners
Members can now be assigned as the owner/editor of related pages created under a given site page. While this defaults to the user who created the related page, it may be set to any club member regardless of their access level. They are then able to edit and maintain that page.  This feature makes it easier to delegate the update and maintenance of your club’s site.

Contacts Module - Additional Contact Upgrades
Contact limits have been established for the Contacts module. These limits are based on the size of the club or district. Clubs may upgrade their maximum number of contacts (and aquire extra email credits at the same time) for a small monthly fee. Click here to find out more or contact us for more details. 

Image Library – Image Orientation Detection
In response to reports of images appearing sideways after uploading, file meta data is now checked to ensure images appear with proper orientation. Note: This feature only works with digital images taken directly from a camera. Scanned or edited images may not contain the meta data needed for automatic orientation.

Fixes and Other Changes

    • Email Dates: Event-related emails sent by clubs located in Australian timezones displayed an inaccurate date. This has been corrected.  
    • My Commitments:   Past volunteer tasks were displayed as active on the My Commitments page. This has been fixed. 
    • Grants Module: The issues related to the View All Grants link on District sites not loading has been rectified. 
    • eBulletin 3.0: The Bulletin Send History page was displaying sent bulletins according to subject. They now display according to date sent. 
    • Domain Aliasing: Customers using domain aliasing reported SSL errors when attempting to access club documents that required a login. This has been resolved.  
    • RI Integration: When a club created a custom member type, that member type was not reflected during RI Integration. Clubs can now choose to integrate custom member types. 
    • Story Library: Clubs operating in Spanish found that Story Library items were not sorting properly by date. The issue stemmed from differences in dating formats. Items are now sorting correctly by date.
    • Dues and Billing: Names on the Batch Main screen of Dues and Billing are only sorted by last name, instead of last name followed by first name.  
    • Attendance 3.0: Year to Date (YTD) Reported Attendance and YTD Actual Attendance figures were mismatched for honorary members. Adjustments have been made to the way YTD Reported Attendance is calculated in order to resolve this problem. 
    • MyEventRunner: MyEventRunner Add-Ons were restricted to a maximum quantity of 99. This limit has been increased to 999.
    • Navigation Menu Links: When building the website menu, Signup List Links were displaying members only and standalone lists as well as public lists. This has been changed so that only Public Signup lists are visible to non-members. 
    • New Member Program: The New Member Program now saves data faster and no longer returns the user to the top of page after an element is saved. These changes make editing faster.
    • Attendance 3.0:  Member Searches in the Attendance module would not return results under certain conditions. This issue has been fixed.
    • Email: The Recipient List Attachment feature displayed user’s middle names. This no longer occurs.
    • Committees: The buttons used to reorganize sub-committee lists were not responding. They now function as expected.
    • Email: Inactive members could be selected for inclusion in a Custom Distribution list. They can no longer be selected.
    • Zone Email:  Custom Distribution Lists were not listing in alphabetical order. They now display properly.
    • Email: Use of an exclamation point in an email address resulted in a formatting error message. Exclamation points can now be used in email addresses.  
    • Club Calendar: Sponsor ads were not appearing on the calendar page. They now appear in the sponsor area as expected.
    • Custom Widgets: When users created a new custom widget, the title would reset to the default when the widget was saved. The titles now save properly.

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Microsoft Azure Maintenance
Posted by Divya T. on 01 June 2015 10:46 AM

Please note that due to a service maintenance at Microsoft Azure's end today, you may notice a delay with your updates being published on your website as well as email delivery. Please note, that all emails/bulletins will be held in the delivery queue and you will not need to resend your messages.

We apologize for any inconvenience this may cause.

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Service Updates (May 14, 2015)
Posted by Pieter van Hiel on 19 May 2015 01:25 PM

New Features and Improvements

Volunteers 3.0 - Expanded Email Capabilities

Volunteer management has just become even easier, thanks to an expansion in Volunteer email functionality. New functions include the ability to schedule when you would like an email to be sent and the ability to upload file attachments. 

Retrieve Login Information – New Contact Form

Previously, users requesting a new password were asked to contact the website manager at an email displayed on the screen. In these instances users are now directed to a contact form instead.  

MyEventRunner - Time Zone Clarification

MyEventRunner does not support local time zones. As such, events created with MyEventRunner default to Eastern Standard Time (EST) New York. To prevent confusion the note "EST - New York" now appears beside all time and date fields in MyEventRunner functions. In addition, clicking on the note brings users to the time zone converter. This allows users to quickly calculate the appropriate EST time and date setting that reflects the desired time and date in their own time zone. 

Content Editors - Insert Image Function Improvements

Users can now access all photo albums when making use of the insert image function in any given content editor. This makes it easier to post an image in multiple places throughout a website without the need for uploading it again.

Club Documents - Multiple Uploads and ZIP Downloads

You now have the option to upload several files at once into your club documents section, with the addition of the Add Multiple button. Users may also download their entire library of club documents with the new Download All function. This function automatically archives all club documents into a single ZIP file.


Fixes and Other Changes

    • Grants: An error in the expiry date option for trained members caused members to expire, even if there was no expiry date. Now, if you specify no expiry date, the expiry field is hidden and members will not expire.   
    • Event Planner: Previously, if a user added a related link it was automatically prefaced with "http://", even if the link URL already contained this preface. This has been corrected. 

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