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Service Updates (January 22, 2015)
Posted by Pieter van Hiel on 27 January 2015 12:13 PM

New Features and Improvements

Attendance 3.0 Beta – New Print Member List Filters
Clubs beta-testing the Attendance 3.0 module are now able to customize printed member lists, thanks to new filters. The Print Member List feature now allows users to filter their member list according to Active/Honorary Members as well as non-member Other User contacts.

Site Pages – Page Removal
Site pages that have been removed will be deleted after a period of three months. Until that time, removed pages remain accessible through the Deleted tab in the Site Page Library

MyEventRunner – District ID Added to Reports
Tracking event attendance is now easier for Zone accounts. District ID number will now be added to MyEventRunner. Members must use their ClubRunner login when registering in order for the District ID to be saved.

New Member Program – Activity Lists Sorted by Sequence ID
Your New Member Program Activities can be sorted in sequence, with the addition of a sequence ID field. Currently created activities are assigned a sequence ID of “1”, but this can be edited as needed.  

Country Codes – Réunion Added
The French Island of Réunion has been added to the country codes in telephone fields, allowing contact and club information to be accurately added.  


Fixes and Other Changes

  • Bulletins: Changes made to current bulletin banners were also reflected on archived past bulletins. This no longer occurs.
  • Custom Pages:  When users create a new custom page using the homepage widget, their page is automatically added to the homepage as well as the custom page library.
  • Club Documents: The “Uploaded On” information column accurately updates when a new document is added. If a document is uploaded again, the field automatically reports the date of the latest upload.
  • Photo Albums:  Deleted photo albums were appearing as links on the homepage. This has been fixed.
  • Attendance 3.0 Beta:  The My Attendance and Print Version links have been fixed.
  • Club Logos: When uploading a new club logo with v3 of ClubRunner, v2 pages did not reflect this change. This has been fixed. New logos appear on all pages.
  • Custom Distribution Lists: If users attempted to enter a Custom Distribution List name longer than 50 characters a general error occurred. List names longer than 50 characters can no longer be entered.
  • Venue Maps: Venue Maps were not refreshing when updated with ClubRunner v3. This is now fixed. If no map is provided, ClubRunner generates a default Google Maps link based on the latitude and longitude set for club meetings. 


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Staff Meeting - Jan 16 2015
Posted by Divya T. on 16 January 2015 11:04 AM

Please note that due to our all-staff meeting on January 16th, phone support will be unavailable between 11am and 1:30pm EST. We ask that you please leave our team a message during that time or try your call again.

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Service Updates (January 8, 2015)
Posted by Pieter van Hiel on 09 January 2015 04:18 PM

New Features and Improvements

Attendance 3.0 Beta – Data Migration Now Available
Clubs beta-testing the Attendance 3.0 module now have the option to migrate existing attendance data from previous versions of the module.  You can migrate all meetings and makeups and all leaves of absence entered in earlier versions of the Attendance module. Once you have moved this information to V3.0, future attendance information is automatically reported to the district.  And, any reports accessed through your administration page will then make use of the V3.0 data.

Volunteers 3.0 – Email Templates Added
You now have the option to send volunteer chairs confirmation messages using new email templates.  Using the Signup Confirmation for Chair and Signup Cancellation for Chair templates, you can inform volunteer chairs of changes directly. These templates can be chosen on the Notification Settings page, which can be accessed under the Settings & Customization menu. 

eDirectory Report Builder – New Information Fields Added
Users now have greater selection when it comes to generating reports with eDirectory.  You may now specify Active or Honorary members when generating a report. You may also filter members according to “Date Joined Rotary” as well as “Date Joined Club.” Previously, “Date Joined” was the only field offered, and this referred only to the date the member joined Rotary.

Zone Version  - New Email Groups
Zones using ClubRunner now have the ability to send emails to District Governors according to their Year as well as by district. These lists can be expanded in detail to further customize the mailing list. For example, you could send an email only to Past District Governors who served in a range of year, within a certain set of Districts. 

Club Info and Settings – Other Users Now Included
Clubs may now identify non-members as Bulletin Editors and Website Contacts. This allows clubs who delegate those duties outside the club to provide contact details. Previously, only members could be selected for these roles. 

MyEventRunner – More Space for Descriptions
The Add-Ons and Packages descriptions field provided by MyEventRunner was previously limited to 400 characters of text. This has been expanded to 1,500 characters, providing enough space for detailed descriptions of Add-Ons and Packages.


Fixes and Other Changes

  • QuickBooks: The dating format for the Export function was set to the standard practice used according to the account country's’s language setting, whether this is formatted as day, month and year or as month, day and year. However, QuickBooks expects all important to follow month, day, year format. So, regardless of local practice, the date is accurately re-formatted as mm/dd/yyyy when exported to QuickBooks.
  • Content Editor:  The Content Editor has been upgraded, fixing reported problems some users had with inconsistent spacing and cursor movements when spell check was activated.
  • Attendance 3.0: On the Add Makeup screen, it is now easier to rapidly add similar records with the Save and Add Another button. Previous information about the makeup date and description is retained when the new makeup information form is generated.  Note there is also an Add Multiple Makeups screen that you to enter makeup details once and select multiple members who may have attended an event or makeup activity.
  • Website Sponsors:  Sponsor ads linking to an email address have been reported to cause problems dependent on the user computer settings. For example, some Firefox users report an error message. While sponsors may still provide an email address as their ad link, the field is now named Website Address to encourage administrators to use a web URL when possible for more reliable results.
  • Events 2.0:  In response to user feedback, we’ve re-named the Name Tag text field that appears when registering guests. The field is printed on name badges below the guest name. It is now simply known as the Tag text field, and is used to display any additional information under the guest name, such as their club or member affiliation. If left blank, this field previously defaulted to display the club name. Now, if left blank, the field does not appear.
  • District Email: District users can no longer send email to Other Users, as Other Users are specific to clubs only.
  • Club Documents/Download Files: Filenames containing non-alphanumeric characters caused errors with uploads. These characters (such as %,&,$, etc.) are now removed from file names automatically to prevent these errors.
  • Dues and Billing: Customers reported formatting problems when using carriage returns in invoice comments. This issue has been fixed, and you may now properly enter carriage returns in invoices.
  • Story Library: The Story Library page has been improved. Users with large numbers of stories in their library were experiencing errors. These errors have been resolved.


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ClubRunner Holiday Schedule
Posted by Divya T. on 22 December 2014 10:59 AM

Season's Greetings from the ClubRunner family to yours! Here's wishing you the best for a joyous holiday season!

ClubRunner Team

Please note that ClubRunner's hours of operation during the holiday season are as follows:

  • Wednesday, December 24, 2014 - 9:00am - 12:30pm EST
  • Thursday, December 25, 2014 - Closed
  • Friday, December 26, 2014 - Closed
  • Monday, December 29, 2014 - 9:00am - 5:00pm EST
  • Tuesday, December 30, 2014 - 9:00am - 5:00pm EST
  • Wednesday, December 31, 2014 - 9:00am - 12:30pm EST
  • Thursday, January 1, 2015 - Closed

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Friday, December 19, 2014 - Hours of Operation
Posted by Divya T. on 19 December 2014 09:23 AM

Kindly note, we'll be closing early today Friday, December 19, 2014 for our staff appreciation & holiday party! We will be closing at 12:30pm EST and will reopen on Monday, December 22 at 9am.

For assistance, please continue to use our help resources to access FAQ's, on-demand tutorials and help guides:

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