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Staff Appreciation Event: Tuesday Hours of Operation Modified
Posted by Divya T. on 28 September 2015 05:31 PM

Please note that our hours of operation have been slightly modified for Tuesday, September 29th for our Staff Appreciation Event.

As a result, phone support will be unavailable between 9:00am and 2:00pm EST. We ask that you please leave our team a message during that time or email our support team with your questions.

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Service Updates (September 17, 2015)
Posted by Divya T. on 24 September 2015 12:57 PM

New Features and Improvements

District Version - Club Listing Export: This excel report of all clubs data has been improved to include additional information on the club including the meeting date/time, location, Club ID, charter date and club type.

Club Version - Download Member Data Report: Two new calculated fields have been added: Years of Service (Organization) and Years of Service (Club).

Admin Only Version: The Home Page link on the login screen can now point to a custom URL or be hidden altogether.

Zone Version: The Zone directory can now include inactive DG's in the list by selecting the inactive checkbox.

MyEventRunner Header: Now in MER, the header will remain active even when registration is disabled.

Bulletin Groups: Now you must clear the bulletins from its associated group before you can delete the group itself.

Email Message Center: Show all Emails toggle on the main list is now hidden for non-Site Administrators.

Email Message Center: Resending an email will now remove any recipients whose distribution list has changed. For example, active members who have since been terminated will no longer receive an email.

Attendance 3.0: The Monthly Club report has been updated. The report now has two new columns: Total Members at End of Month (Inc. Honorary) & Total Members Reported (Not Incl. Honorary). Only active members now get reported to the district.

Fixes and Other Changes

    • Email Address Validation: Certain domain name extensions were not being accepted into ClubRunner; this has been fixed.
    • Event Planner:  For some time, members logging in to register were not being redirected properly to the registration page; this has been addressed.
    • Bulletin 3.0: The Commitments section at the bottom will now be hidden if there are none to display.
    • Attendance 3.0: Customized Attendance Report was giving a bad request when changing the date range. This issue has now been fixed and will display information for any date range.
    • Attendance 3.0: Honorary members were causing calculation issues with Attendance 3.0 with regards to Exempted, Excused & LOA members. This has now been fixed, honorary members can no longer be added to Exempted, Excused & LOA groups.
    • Attendance 3.0: There was an issue when applying a makeup to a member that it was closing the meeting automatically.  This has been fixed, now when you apply a makeup to a meeting that was already open, it no longer closes that meeting. Note that you can still apply a makeup to a closed meeting, but it will reopen and recalculate it, then it will close again.
    • Speakers: Speaker Photos were not showing for non-Rotary clubs. This is now fixed and will display the speaker photos properly.
    • Website Designer: The Zig Zag theme has been updated to make all of the content easier to read.
    • Facebook OG Meta tags: The tag og: title had HTML encoded tags in it, which displayed once a story was shared on Facebook.  This has now been fixed and meta tags will be cleaned of any HTML tags prior to being passed over.
    • Facebook OG Meta tags: When domain aliasing is enabled, the metatag in the source of the page should be aliased. Instead it was using the ClubRunner portal ( This was causing Facebook's scraper to have identification issues on the page. This has now been fixed to use the aliasing URL instead of the ClubRunner portal.
    • Spanish Language: When using the Spanish language and trying to select a date you would get an error stating the field date must be a date. This issue has now been fixed so you can now select any Spanish date without any errors.
    • My Commitments: The committee member listing was incorrect and has now been fixed.
    • Zone Access Rights:  This section was incorrectly showing duplicates and has now been fixed.
    • Committees Module: Editing the description was not saving changes in some cases; this has been fixed.
    • Dues & Billing: When using some currencies (e.g: Euro or CAD French), in the dues and billing module, it was not allowing values of over 999.99. This has been fixed to allow those currencies (Euro or CAD French) to enter values abo

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Delays publishing content
Posted by Halle A. on 07 September 2015 08:27 AM

[8:27AM EST] Please note that we are experiencing issues rendering requests and this is causing delays in publishing changes to your website and bulletins. Our developers are investigating and working on resolving the issue.

[9:46AM EST] All services have resumed and updates should take effect normally.

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Monday, Sept 7, 2015: Labour Day Weekend
Posted by Divya T. on 04 September 2015 03:56 PM

Labour Day

Kindly note, that our office will be closed on Monday, September 7, 2014 for Labour Day. Normal office hours will resume on Tuesday, September 8, 2015 at 9:00am EST.

We wish you a safe and happy long weekend!

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Service Updates (August 6, 2015)
Posted by Divya T. on 12 August 2015 12:35 PM

New Features and Improvements

Website 3.0 - Improvements to Story Library
Significant improvements were made to the Stories Library page. Whereas previously, the screen loaded the stories across all pages to the browser, this is now happening one page a time. This will make the page load much faster, however when selecting stories to add to a widget, users are cautioned that their selections will not be remembered across pages. A note has been added to that effect.

Website 3.0 - Link the Login Screen Removed in the Admin Only Service
The home page link has now been removed from those accounts who are subscribed to the Admin Only package.

Website 3.0 - Note Added to Login Screen During Maintenance
We've added a note to the login page during our maintenance windows to remind users that certain membership features may not be available during that time.

RI Integration - Updates to Adding a Termination Date
Terminating members is now restricted to only allow entering a termination date 30 days in the past (or 30 days in the future), as per Rotary rules.

District Version - Updates to the Club Listing Page
On the list of clubs, the link to each club's website (a house icon) will now point to the external website URL, if provided. 

Email System - Updates to the Recipient List
The recipient list attachment previously sorted by the groups that were selected, but is now sorting by club, then by name.

Fixes and Other Changes

    • District Grants Module: In some cases, a trained member did not get the proper access levels to submit a grant; this has been fixed.
    • Email Traffic Report: This page did not display its contents properly after a jQuery upgrade made recently; this has now been fixed.
    • Stories: The thumbnail feature did not properly link the image to the story; this has been fixed.
    • Club Logo: An uploaded club logo was creating duplicate files; this has been fixed.
    • District Map of all Clubs: This did not work in non-English accounts; this has been fixed. 
    • Dues & Billing: The company name did not appear on the invoice if preferred address was Work; this has been fixed. 
    • Attendance 3.0: Honorary members or those on an exempted status (Count if Attended) were showing as 0% if no meetings were attended; this has been changed to display as 100%.
    • Attendance 3.0: Permanently deleting a member was possible if they had attendance records in Version 3.0, which was not allowable in Version 1 for reasons of skewing historical data. These checks have now been added to Version 3.0. Now, if a member has attendance, makeup, or Leave of Absence records, they cannot be deleted from the Inactive Members list.
    • Member Profile: The Date format for dates on this page were fixed as MM/DD/YYYY regardless of the language for the account. This has been fixed so that is is based on the country's standard format, e.g. DD/MM/YYYY for Australia and Canada.
    • Zone Email: The custom distribution list search did not return all results in some cases; this has been fixed.

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