Please check our FAQs [http://clubrunner.helpserve.com/Knowledgebase/List/Index/224/clubrunner-faqs] and Alerts & Announcements [http://clubrunner.helpserve.com/]. If you need further help, please contact us with your question or comment. Below are the d...
In order to point your current website to the ClubRunner website you have two options. OPTION ONE You can transfer your current domain name to ClubRunner, which will mean that we would administer your domain name. This will incur a charge of $34.95 pe...
Your club may wish to add non-members to your website. This person could be a staff member, guest, website administrator, and more. These individuals are referred to as OTHER USERS. Other users are individuals that require access to your site, but are not...
The Sponsorship Guide is a document that explains your policies and rates for placing Web Sponsors on your site. We have placed a default document which you can view. However, please feel free to prepare your own document and upload it. Below are the step...
Unfortunately, we regret we cannot offer our sponsorship to initiatives sponsored by a given club or district. This policy is a necessity given the global nature of Rotary International and our customers. ClubRunner receives a number of sponsorship requ...
As a general rule, you should not paste text content directly from MS Word or another rich text word processor into ClubRunner editing fields. There are two reasons for this. First, text formatted for Word may not retain your formatting when pasted over, ...
The Website Designer contains two widgets entitled HOME PAGE NEWS and HOME PAGE STORIES. Similarly, the Bulletin Designer contains widgets called BULLETIN STORIES and BULLETIN NEWS. Each of these widgets permits the placement of articles in your homepage ...
There are a number of possible reasons you may be unable to receive mail from ClubRunner.  This article will walk you through the steps needed to address some of the most common reasons for email delivery failure. The possible reasons you may be unable ...
Your organization relies on the smooth flow of communication between members. If your emails are being blocked or identified as spam it creates a disconnection in your organization and important details may be missed. Email clients now feature automatic s...
ClubRunner gives you the ability to transfer members between clubs. This requires action to be taken both at the member's club of orgin and at the new club. The steps required for both clubs are outlined below. TERMINATING A TRANSFERRING MEMBER 1. The ...
Rotary International invoices clubs for membership dues twice a year, in January and July. The invoice totals are based on club membership as of the first of the month, so you must make sure to ENTER ANY CHANGES IN MEMBERSHIP NO LATER THAN JUNE 30TH AND D...
We receive a fair number of requests asking for ClubRunner's email system to allow reply-all. While we understand why this is being requested, we've written this FAQ entry to help our customers understand the reason why we do not have the ability to reply...
Many clubs are now using Social Media in addition to their website to keep their current and prospective members informed and encourage them to frequently visit login to their website. Now you are able to do the same to boost traffic on your site and most...
The Search tool searches your Club's website. It searches Stories, Custom Pages, Site Pages, Photo Albums, Events and if a member is logged in it will display private pages. *NOTE: Private and Standing Committees do not appear in the search results. 1...
Clubs are found all over the world in many different languages. To make it easier for members and users to use ClubRunner, we have multiple languages available. To see what languages we have available, read the page called ClubRunner Multi-Lingual [http...
ClubRunner websites now offer the ability to subscribe to a Calendar of Events. As events are added to the website they will show up automatically on your personal calendar.   You can find the subscription link on your ClubRunner website’s calendar page....
ClubRunner websites now offer the ability to subscribe to a Calendar of Events. As events are added to the website they will show up automatically on your personal calendar.   You can find the subscription link on your ClubRunner website’s calendar page....
ClubRunner websites now offer the ability to subscribe to a Calendar of Events. As events are added the website they will show up automatically on your personal calendar.   You can find the subscription link on your ClubRunner website’s calendar page. N...
BEST PRACTICES For the ClubRunner carousel widget, we recommend keeping all photos the same size via their dimensions, height and width. For example, if your first carousel photo is 1200 pixels wide x 200 pixels tall, all of your other images should be t...
Some areas in ClubRunner offer the ability to specify a Latitude & Longitude to override or allow a map's point in pages like Events, Calendar Items, Club Information, etc. This guide will help you get the correct coordinates. * Navigate to Google's Map...