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Long Weekend - Office Closed for Victoria Day May 22nd
Posted by Jeffrey L. on 21 May 2017 07:50 AM

Please note, that our offices will be closed on Monday, May 22nd for Victoria Day. Normal office hours will resume on Tuesday, May 23, 2017 at 9:00am EST.

For assistance, please continue to use our help resources to access FAQ's, on-demand tutorials and help guides:

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Staff Meeting (May 17, 2017)
Posted by Divya T. on 17 May 2017 11:01 AM

Please note that due to our all-staff meeting today, May 17, phone support will be unavailable between 11:15am and 12:15pm EST. We ask that you please leave our team a message during that time or try your call again later.

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Please note that our hours of operation have been slightly modified for Thursday, May 4th 2017 for a Staff Appreciation Event.

Our phone support will be unavailable between 9:00am and 1:30pm EST. We ask that you leave our team a message during that time or email us with your questions.

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April 14, 2017 - Good Friday
Posted by Divya T. on 13 April 2017 04:24 PM

Please note that our office will be closed on Friday, April 14, 2017 for Good Friday.

We will re-open on Monday, April 17, 2017 at 9:00am EST. We wish everyone a safe and happy long weekend!

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ClubRunner Email Delay [UPDATE]
Posted by Zach W. (Support) on 11 April 2017 02:11 PM

UPDATE [April 11 2017 - 4:55pm] The volume of emails for the ClubRunner mail system has returned to normal. If you continue to have any delays with your email being delivered, please contact the support team.

[April 11 2017 - 2:15pm]
ClubRunner’s email system is currently processing a larger than normal volume of emails. Emails are being queued to be delivered however due to the high traffic, there is a moderate delay from when the email is sent to when it is received.

There is no need to resend your emails if they have not yet been delivered.

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Service Updates (March 16, 2017)
Posted by Divya T. on 22 March 2017 03:45 PM

New Features and Improvements

New Captcha on the Bulletin Subscribers Sign Up Form: To improve security of form submissions, we've updated the Captcha we use on the Bulletin Subscribers Sign Up form. We will be rolling the new version of Captcha across the system slowly.

Age Trend Reports: We've updated our Age Distribution report so that the listed age groups now match the age trends listed on RI's end. You will now see the age groups beginning with 29 and under and going up to 70 and over. Note, that if you are still seeing the old age groups, simply click on the gear icon to refresh the report.

Mobile App:  Available for iPhones and Androids, the latest update allows you to view upcoming events and speakers. Click here to learn more.

Fixes and Other Changes

Bulletin Wizard: When creating a new bulletin or copying an existing one, the editor's name would not display; this has been fixed.

Bulletin Wizard - Story List: Per your feedback, now when you edit or add a new story to your newsletter, you will be redirected back to the list of stories available for your bulletin so you can continue to add more. Previously, we directed you back to the newsletter designer.

Event Planner RSVP: It was found that if a registrant clicked on the "Register Me" button more than once, duplicate registrations for that member would be created; this has been addressed.

Email Distribution List Options: Within the Email Message Center, if you checked the "Send a list of recipients as an attachment" option and then saved the email as a draft, the system would not remember this selection; this has been fixed.

New Club Info and Settings Page - Club Logo: When trying to update your club logo from the new Club Info and Settings page, to see your new image, you would have to refresh the page; this has been addressed so that the newly uploaded logo appears immediately.

Event Planner - AM/PM Fields: Previously, we displayed AM or PM fields for events for all of our customers, regardless of country. However, as per your feedback, those customers using ClubRunner in French, Russian, Italian, Romanian and Spanish will no longer see these references to time as they use military time.

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