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Sep
1
Labour Day Weekend
Posted by Jeffrey L. on 01 September 2017 07:06 AM

Kindly note, that our offices will be closed on Monday, September 4, 2017 for Labour Day. Normal office hours will resume on Tuesday, September 5, 2017 at 9:00AM  EDT.


We wish you a safe and happy long weekend!



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Aug
24
[Resolved] Intermittent Service Outage
Posted by Zach W. (Support) on 24 August 2017 11:59 AM

[24 August 2017 3:20 PM] - This is now resolved. We have continued to monitor the situation and are no longer receiving any new reports. If you are continuing to have issues with your ClubRunner website, please contact our support team support@clubrunner.ca.
[24 August 2017 1:15 PM] - 
Updates were made to resolve this issue, and we're continuing to monitor. Should you continue to encounter technical difficulties or error messages, please report it to our support team (along with the error ID displayed) by emailing us at support@clubrunner.ca.  
[24 August 2017 11:59 AM] - 
We've received reports from some customers about their websites being inaccessible. We are currently investigating this and will post an update once the service has been completely restored.

We apologize for the inconvenience caused and appreciate your patience.


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Aug
6
Canadian Civic Holiday - Hours of Operation
Posted by Nabil Z. (Support) on 06 August 2017 08:04 PM
Please be aware that our office will be closed on Monday August 7th due to Civic/Provincial day in Ontario. Our regular hours of operation and technical support will resume on Tuesday August 8th.
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Jul
1
Delay in updating Executives & Directors
Posted by Divya T. on 01 July 2017 01:51 PM
With the start of the new Rotary year, every Rotary website in ClubRunner is being simultaneously rolled over to the 2017-18 year. Due to the high volume of updates required across the system today, please note, it may take up to several hours for your updated Executives list to display on your website and/or bulletin.

There is no action required in order to refresh the information as it is already in queue. Thank you for your patience.
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Jun
30
Canada Day - Hours of Operation
Posted by Divya T. on 30 June 2017 06:23 PM

Happy Canada Day!

canadaday

Please note that we are going to be closed this Monday, July 3 and will re-open on Tuesday, July 4 at 9:00 am. We wish you a safe and happy long weekend!


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Jun
30
June 30, 2017 - Support Availability
Posted by Divya T. on 30 June 2017 02:21 PM
Please note that we are currently experiencing a higher than average volume of calls. If you are unable to reach us by phone, please email us instead at support@clubrunner.ca, as these are answered in priority.

Note that re-sending your request will affect your status in our queue. We thank you for your patience and assure you that your requests for support will be replied to in a timely manner.
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