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Staff Meeting (February 16, 2017)
Posted by Divya T. on 16 February 2017 11:38 AM

Please note that due to our all-staff meeting today, February 17, phone support will be unavailable between 11:45am and 12:45pm EST. We ask that you please leave our team a message during that time or try your call again later.

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Service Outage
Posted by Divya T. on 14 February 2017 11:04 AM

UPDATE [11:20am] - All services are now restored, and websites should be functioning normally.


[11:04am] Please note that we are currently experiencing technical difficulties, resulting in all ClubRunner websites being down. We are investigating this and will post an update once the service has been completely restored.

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Service Updates (January 19, 2017)
Posted by Divya T. on 26 January 2017 03:31 PM

New Features and Improvements

New Rotary Approved Website Themes: We're happy to introduce two new Rotary website themes! Working in conjunction with the Public Relations and Identity team at RI, these themes have been tightly integrated with Rotary's brand outlined in the updated visual and digital identity guidelines. You will see these new themes in your library, titled Vision and Community. Click here to learn more.

Bulletin Themes Color Variations: We've added many new color variations for the Minimalist and Minimalist Compact bulletin themes, allowing you to customize your newsletter look even further. Service clubs and associations that use our platform will also now see a new theme called Leadership.

Mobile App: Our mobile app is back! Available for iPhones and Androids, this app allows you to view your member directory, contact your members and executives/directors, as well as read the latest articles posted to your website.

Managing Membership Types: Improvements were made to the way you change membership details, making the process easier. All membership type changes are now done through one screen, where you are presented with options to edit the active member type, terminate or change the member type to an other user.

Calendar Items: Members and visitors will now be able to download an ICS file to add the calendar item details onto their own personal email calendar. 

Show/Hide Sponsors on Calendar Items Details Page: You can now also add your sponsor ads on the Calendar Items details page! The Sponsorship module allows clubs to place text or image sponsor ads on their own website as a means of generating revenue. To view the complete list and choose which pages to display the ads on, click on the Sponsor Settings link from the Sponsors page. If the option for subsequent pages is turned off, the content on those pages will expand across what would have been the reserved right column meant for those ads.

Mail Merge Fields in Subject Lines: As per your feedback, subject lines for emails being created within the Dues and Billing, Events and Volunteer modules will display the name for those items on the screen, if it has specified rather than mail merge tags, which was the case before.


Fixes and Other Changes

Mobile View: Improvements were made to the mobile view of websites.

District Club Maps: The map on the Club Information page on District websites now uses the latitude and longitude values to display the club's meeting location.

District Launchpad: It was reported that the "Membership this Month" report was not including custom active member types in the total membership count, causing a discrepancy between the dashlet on the launchpad which was accurate; this has been fixed.

Image Library: The system was not saving which folder in the library you were last in during a session; this has been fixed.

Mini Calendar Widget: On our next-gen themes, the mini calendar automatically highlights all days that have events scheduled. This was not the case for those using Internet Explorer as their preferred browser; this has been addressed.

Date Picker on Contact Profiles: When editing a contact's birth date or anniversary, the date picker previously only displayed options for the past ten years, leaving you to type in the actual date; this has been fixed. For birthdays, you can now go back as far as 110 years through the date picker. For anniversaries, you can go back as far as 100 years and forward 3 years.

Email Statistics: Improvements were made for better reporting accuracy.

Default Year for Bulletins and District Org Chart: When you are directed to the bulletin list or the district organization chart, the system should automatically display information for the current year. It was reported that on occasion, these pages were directing to past or future years; this has been fixed.

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Rotary International RSS news feed temporarily unavailable
Posted by Zach W. (Support) on 09 January 2017 05:24 PM

[January 24 2017 12:00PM EST] If your club is using the RSS widget on your website or bulletin, please note that a technical issue on Rotary’s RSS feed is causing links to point back to your ClubRunner site, instead of Rotary’s website. Their technical team is working to resolve this, and we will continue to post more information as it becomes available.


Note, there is no action required on your end, and once this has been fixed, the RSS feed on your website or bulletin will automatically update.

[January 09 2017 5:00PM EST] Please note that there is a temporary issue on Rotary International’s end that is affecting the RSS News feed on ClubRunner. As a result, the RSS widget is currently not able to update and display new information.

Rotary International is aware of this issue and working to resolve it. Please note that there is no action on your end that is required.

Once the issue has been resolved, we will update this message.

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Thank you for an amazing year!
Posted by Divya T. on 23 December 2016 09:41 AM
From implementing over 600 of your suggestions so that you can continue to thrive to getting the chance to meet you at one of the many events we attended this year, 2016 was a great year.
As the year comes to an end, we want to take this opportunity to thank you for your support and encouragement. From the ClubRunner family to yours, we wish you a happy and joyful holiday season.
Happy Holidays!

Please note our holiday hours are as follows:

Friday, December 23: 9:00am - 12:00pm
Monday, December 26: Closed
Tuesday, December 27: Closed
Friday, December 30: 9:00am - 12:30pm
Monday, January 2: Closed

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Rotary International Maintenance Notice
Posted by Zach W. (Support) on 01 December 2016 11:00 AM

[Status Update] The Rotary International Integration services has been restored this afternoon. Updates are in queue and are being processed accordingly. Thank you for your patience and continued support for ClubRunner.


Please note that due to a planned maintenance at Rotary International’s website services over the weekend, you will notice a delay with the Rotary International integration features.



Parts of will be unavailable from Saturday to Monday, 3-5 December, beginning at 05:00 Chicago time (UTC-6), while we perform scheduled maintenance. During this time, you may not be able to access areas that require sign-in, including convention registration, giving, club and district administration, and Rotary Club Central.


Once Rotary International's maintenance has been completed, queued changes will be delivered to Rotary and processed. Some updates may be processed manually and take up to 10 business days. 

More information may be available from Rotary International's website.

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