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May
26
Server Maintenance Notification
Posted by Jeffrey L. on 26 May 2017 05:33 PM
We will be performing a major server migration this Sunday, May 28th 2017 between approximately 2:00AM and 6:00AM Eastern Standard Time

All administration services will be unavailable, however public websites will remain up. Thank you your patience and continued support as we improve our services.

For any questions or concerns, please contact our Support Team at support@clubrunner.ca or visit www.ClubRunnerSupport.com.

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May
21
Long Weekend - Office Closed for Victoria Day May 22nd
Posted by Jeffrey L. on 21 May 2017 07:50 AM

Please note, that our offices will be closed on Monday, May 22nd for Victoria Day. Normal office hours will resume on Tuesday, May 23, 2017 at 9:00am EST.

For assistance, please continue to use our help resources to access FAQ's, on-demand tutorials and help guides:


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May
17
Staff Meeting (May 17, 2017)
Posted by Divya T. on 17 May 2017 11:01 AM

Please note that due to our all-staff meeting today, May 17, phone support will be unavailable between 11:15am and 12:15pm EST. We ask that you please leave our team a message during that time or try your call again later.


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May
4


Please note that our hours of operation have been slightly modified for Thursday, May 4th 2017 for a Staff Appreciation Event.

Our phone support will be unavailable between 9:00am and 1:30pm EST. We ask that you leave our team a message during that time or email us with your questions.

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Apr
13
April 14, 2017 - Good Friday
Posted by Divya T. on 13 April 2017 04:24 PM

Please note that our office will be closed on Friday, April 14, 2017 for Good Friday.

We will re-open on Monday, April 17, 2017 at 9:00am EST. We wish everyone a safe and happy long weekend!


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Apr
11
ClubRunner Email Delay [UPDATE]
Posted by Zach W. (Support) on 11 April 2017 02:11 PM

UPDATE [April 11 2017 - 4:55pm] The volume of emails for the ClubRunner mail system has returned to normal. If you continue to have any delays with your email being delivered, please contact the support team.

[April 11 2017 - 2:15pm]
ClubRunner’s email system is currently processing a larger than normal volume of emails. Emails are being queued to be delivered however due to the high traffic, there is a moderate delay from when the email is sent to when it is received.

There is no need to resend your emails if they have not yet been delivered.


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