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Jun
22
[RESOLVED] Service Outage – Website & Bulletin functionality
Posted by Zach W. (Support) on 22 June 2017 12:43 PM

[June 27, 2017, 12:00 pm] - This issue is now resolved. The changes made on the morning of June 26th have fully corrected the issue, and we have been monitoring for the last 24 hours to ensure no new issues occurred. If for any reason you continue to have issues with ClubRunner, please contact the support team support@clubrunner.ca.

[June 26, 2017, 5:00 pm] - 
Additional updates have been made to help resolve this issue as of this morning. We are no longer seeing errors being reported on this issue, and are continuing to monitor the situation. Should you continue to encounter technical difficulties or error messages, please report it to our support team (along with the error ID displayed) by emailing us at support@clubrunner.ca.  

[June 23, 2017, 5:30 pm] -
Additional updates have been made to help resolve this issue. We're working with the Microsoft Azure team to continue to investigate and fully resolve the issue. Should you continue to encounter technical difficulties or error messages, please report it to our support team (along with the error ID displayed) by emailing us at support@clubrunner.ca.  

[June 22, 2017, 5:30 pm] - 
Updates were made to resolve this issue, and we're continuing to monitor. Should you continue to encounter technical difficulties or error messages, please report it to our support team (along with the error ID displayed) by emailing us at support@clubrunner.ca

[June 22, 2017 12:20 pm]

Please note that there is a technical issue impacting the ability to access parts of the Website Designer and Bulletin. We are investigating this and will post an update as soon as we have more information.

We apologize for the inconvenience and thank you for your patience while we work towards a resolution.


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Jun
22
Staff Meeting (June 22, 2017)
Posted by Divya T. on 22 June 2017 09:22 AM

Please note that due to our all-staff meeting today, June 22, 2017, phone support will be unavailable between 11:00am and 12:00pm EDT. We ask that you please leave our team a message during that time or try your call again later.


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May
29
[Resolved] Microsoft Azure system affecting Firefox browsers
Posted by Zach W. (Support) on 29 May 2017 09:52 AM

June 1, 2017 - 10:00 am: Microsoft's Azure team is reporting that this issue has been resolved. Customers can now switch back to using Firefox if they were using alternative browsers. If any issues continue to persist, please contact support.

May 31, 2017 - 10:00 am
: Customers have been reporting that Firefox has started to work in most cases. If you are continuing to have issues, please continue to try to use alternative browsers like Chrome, Edge, Safari, and Internet Explorer. Microsoft's Azure team is still working towards a full resolution of this issue. We will continue to provide updates as more information becomes available.

May 30, 2017 - 10:00 am
: Customers using the Firefox browser will continue to find ClubRunner inaccessible or unusable. Microsoft's Azure team is continuing to work to resolve the issue. We will continue to provide updates as more information becomes available.

May 29, 2017 - 9:55 am
: Technical difficulties at Microsoft Azure’s end have unfortunately impacted our service. Customers using the Firefox browser will find ClubRunner inaccessible or unusable. As a work around, please try switching to Chrome, Internet Explorer, Edge, or Safari.

Our engineers are tracking the progress and you can view the status of the Microsoft platform at: http://azure.microsoft.com/en-us/status/


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May
26
Server Maintenance Notification
Posted by Jeffrey L. on 26 May 2017 05:33 PM
We will be performing a major server migration this Sunday, May 28th 2017 between approximately 2:00AM and 6:00AM Eastern Standard Time

All administration services will be unavailable, however public websites will remain up. Thank you your patience and continued support as we improve our services.

For any questions or concerns, please contact our Support Team at support@clubrunner.ca or visit www.ClubRunnerSupport.com.

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May
21
Long Weekend - Office Closed for Victoria Day May 22nd
Posted by Jeffrey L. on 21 May 2017 07:50 AM

Please note, that our offices will be closed on Monday, May 22nd for Victoria Day. Normal office hours will resume on Tuesday, May 23, 2017 at 9:00am EST.

For assistance, please continue to use our help resources to access FAQ's, on-demand tutorials and help guides:


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May
17
Staff Meeting (May 17, 2017)
Posted by Divya T. on 17 May 2017 11:01 AM

Please note that due to our all-staff meeting today, May 17, phone support will be unavailable between 11:15am and 12:15pm EST. We ask that you please leave our team a message during that time or try your call again later.


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