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April 14, 2017 - Good Friday
Posted by Divya T. on 13 April 2017 04:24 PM

Please note that our office will be closed on Friday, April 14, 2017 for Good Friday.

We will re-open on Monday, April 17, 2017 at 9:00am EST. We wish everyone a safe and happy long weekend!

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ClubRunner Email Delay [UPDATE]
Posted by Zach W. (Support) on 11 April 2017 02:11 PM

UPDATE [April 11 2017 - 4:55pm] The volume of emails for the ClubRunner mail system has returned to normal. If you continue to have any delays with your email being delivered, please contact the support team.

[April 11 2017 - 2:15pm]
ClubRunner’s email system is currently processing a larger than normal volume of emails. Emails are being queued to be delivered however due to the high traffic, there is a moderate delay from when the email is sent to when it is received.

There is no need to resend your emails if they have not yet been delivered.

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Service Updates (March 16, 2017)
Posted by Divya T. on 22 March 2017 03:45 PM

New Features and Improvements

New Captcha on the Bulletin Subscribers Sign Up Form: To improve security of form submissions, we've updated the Captcha we use on the Bulletin Subscribers Sign Up form. We will be rolling the new version of Captcha across the system slowly.

Age Trend Reports: We've updated our Age Distribution report so that the listed age groups now match the age trends listed on RI's end. You will now see the age groups beginning with 29 and under and going up to 70 and over. Note, that if you are still seeing the old age groups, simply click on the gear icon to refresh the report.

Mobile App:  Available for iPhones and Androids, the latest update allows you to view upcoming events and speakers. Click here to learn more.

Fixes and Other Changes

Bulletin Wizard: When creating a new bulletin or copying an existing one, the editor's name would not display; this has been fixed.

Bulletin Wizard - Story List: Per your feedback, now when you edit or add a new story to your newsletter, you will be redirected back to the list of stories available for your bulletin so you can continue to add more. Previously, we directed you back to the newsletter designer.

Event Planner RSVP: It was found that if a registrant clicked on the "Register Me" button more than once, duplicate registrations for that member would be created; this has been addressed.

Email Distribution List Options: Within the Email Message Center, if you checked the "Send a list of recipients as an attachment" option and then saved the email as a draft, the system would not remember this selection; this has been fixed.

New Club Info and Settings Page - Club Logo: When trying to update your club logo from the new Club Info and Settings page, to see your new image, you would have to refresh the page; this has been addressed so that the newly uploaded logo appears immediately.

Event Planner - AM/PM Fields: Previously, we displayed AM or PM fields for events for all of our customers, regardless of country. However, as per your feedback, those customers using ClubRunner in French, Russian, Italian, Romanian and Spanish will no longer see these references to time as they use military time.

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Due to a winter storm watch, our office is closed today
Posted by Divya T. on 14 March 2017 07:59 AM

Due to inclement weather conditions, please note that our office is closed today. Support is available via email only, however if your inquiry is urgent, please leave us a message and a member of our team will call you back.

We will resume regular operations on Wednesday, March 15, 2017 at 9:00 am.

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[UPDATE] Emails/Bulletin Deliverability
Posted by Divya T. on 02 March 2017 09:59 AM

UPDATE: March 2, 2016 [10:45am] Please note that the technical issue related to our email delivery has been resolved. All emails have now been successfully sent. Should you encounter any delays, please don't hesitate to contact our support team at

March 2, 2016 [8:45am] Due to technical difficulties with our Email system, clubs and districts may experience delays in having their emails and bulletins successfully being received by recipients.

Clicking on the send button will add your email or bulletin to the delivery queue. Please note, you do not need to resend your emails. We are working to resolve this issue, and as soon as the service has been restored, all emails in the queue will be processed and sent.

We sincerely apologize for any inconvenience caused and appreciate your patience

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Family Day - February 20, 2017
Posted by Divya T. on 17 February 2017 05:27 PM


Please note that on Monday, February 20, 2017, we will be closed for Family Day. Regular office hours will resume on Tuesday, February 21, 2016 at 9:00am EST.

From our family to yours, Happy Family Day!

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