Are you looking for help with ClubRunner? Click here!
 Knowledgebase
RSS Feed
Latest Updates
Jun
22
Staff Meeting (June 22, 2017)
Posted by Divya T. on 22 June 2017 09:22 AM

Please note that due to our all-staff meeting today, June 22, 2017, phone support will be unavailable between 11:00am and 12:00pm EDT. We ask that you please leave our team a message during that time or try your call again later.


Read more »



May
29
[Resolved] Microsoft Azure system affecting Firefox browsers
Posted by Zach W. (Support) on 29 May 2017 09:52 AM

June 1, 2017 - 10:00 am: Microsoft's Azure team is reporting that this issue has been resolved. Customers can now switch back to using Firefox if they were using alternative browsers. If any issues continue to persist, please contact support.

May 31, 2017 - 10:00 am
: Customers have been reporting that Firefox has started to work in most cases. If you are continuing to have issues, please continue to try to use alternative browsers like Chrome, Edge, Safari, and Internet Explorer. Microsoft's Azure team is still working towards a full resolution of this issue. We will continue to provide updates as more information becomes available.

May 30, 2017 - 10:00 am
: Customers using the Firefox browser will continue to find ClubRunner inaccessible or unusable. Microsoft's Azure team is continuing to work to resolve the issue. We will continue to provide updates as more information becomes available.

May 29, 2017 - 9:55 am
: Technical difficulties at Microsoft Azure’s end have unfortunately impacted our service. Customers using the Firefox browser will find ClubRunner inaccessible or unusable. As a work around, please try switching to Chrome, Internet Explorer, Edge, or Safari.

Our engineers are tracking the progress and you can view the status of the Microsoft platform at: http://azure.microsoft.com/en-us/status/


Read more »



May
26
Server Maintenance Notification
Posted by Jeffrey L. on 26 May 2017 05:33 PM
We will be performing a major server migration this Sunday, May 28th 2017 between approximately 2:00AM and 6:00AM Eastern Standard Time

All administration services will be unavailable, however public websites will remain up. Thank you your patience and continued support as we improve our services.

For any questions or concerns, please contact our Support Team at support@clubrunner.ca or visit www.ClubRunnerSupport.com.

Read more »



May
21
Long Weekend - Office Closed for Victoria Day May 22nd
Posted by Jeffrey L. on 21 May 2017 07:50 AM

Please note, that our offices will be closed on Monday, May 22nd for Victoria Day. Normal office hours will resume on Tuesday, May 23, 2017 at 9:00am EST.

For assistance, please continue to use our help resources to access FAQ's, on-demand tutorials and help guides:


Read more »



May
17
Staff Meeting (May 17, 2017)
Posted by Divya T. on 17 May 2017 11:01 AM

Please note that due to our all-staff meeting today, May 17, phone support will be unavailable between 11:15am and 12:15pm EST. We ask that you please leave our team a message during that time or try your call again later.


Read more »